Last June we booked a videographer based on a recommendation (for our wedding in May this year) and asked the vendor for a booking form. This was sent back to us and deposit paid as per normal. We had to wait over a week, sending two emails, just for the contract to be returned signed to us.
Then, in January, I emailed again to ask when will the videographer be in contact to discuss schedules etc. A week passed, nothing received, so sent the email again -which was then replied to saying "Get back to me nearer the time with a schuedule or give me a call if needed".
So, two weeks ago, I sent the schedule and asked for some advice on timings etc and, yup you guessed it, I have heard nothing back. I have resent the email four days ago and heard nothing. I have messaged their Facebook profile which has been read but no reply. I then tried to phone the phone number provided and the number is no longer in use. The videographer has obviously been online as they uploaded a video on 10th April.
I am at my wits end with this and am not prepared to keep waiting and getting messed around by this joke firm. In the contract is says if we cancel we have to pay 80% of the fee (if we cancelled with less than 30 days before the wedding) but, surely, with the sheer lack of communication and blatant ignoring of messages, this would be void anyway. I appreciate people are busy but there seems to be a pattern here and, I'm sorry, but two weeks to reply to an emial is long enough for a business. The fact the phone number is no longer active always worries me.
I have found a new videographer who I am going to use (and know) so more than happy to book up and happily lose my deposit if needed to get with someone I can trust. To be honest, I will resent letting them keep the £150 as they have done nothing for it and provided an extrememly poor service.
Can someone please offer some advise? If I go with another videographer and they then kick up a stink (whenever they decided to get in contact / if ever) would I have a leg to stand on? I would simply refuse to pay and if they wannt to take me to court, so be it. Surely, with proof of the lack of communication, they wouldn't have a valid claim anyway?
