Hi there- wanting a bit of advice 're photography.
So found a lovely photography a year before we were to get married in April 2019. Really happy with her style, portfolio etc. Met up with her paid deposit etc no problems. I contacted her briefly in June 2018 to see if she could recommend videographer but otherwise she made no contact until I contacted her in January 2019 so arrange our engagement shoot (was part of the package). She replied to say that was fine but she was heavily pregnant and baby would be 8 weeks at the wedding. She reassured us she would be able to still do wedding and her husband would be on hand to help with child care etc. Couple more contact to say baby was born and everything was fine. 8 days before the wedding she emails us to say she can't come because baby isn't taking bottle only breast and husband is working away. She says she has arranged another photographer she trusts etc to shoot in her place. Had little choice to accept due to being so close to wedding.
Replacement photographer a bit of a nightmare. Not confident in her abilities. Had me in tears the morning of the wedding- telling me nothing was going to plan at the venue, not being able to lead the group shoots- a member of family had to lead instead. We have just got the photos back- there are some amazing photos but there are also some awful ones ie heads in cermony photos, no confetti shoots and they are certainly not up to the standard of the orginal photography. May have to resort to taking stills of the amazing videos we had done to fill the gaps.
Orginal photography had apologised but is only offered half a refund. She has also waived rights of ownership of the photos to us after we requested this.
Should we be pressing for a full refund
