Hi, I'm after some advice to see what people would do in my position - I am at a loss as to what I can try next!
We were married in August 2021 and had the most amazing day! We had hired a videographer and he was absolutely fantastic on the day, a real joy to have around. We paid in full a month before the wedding, per the terms and conditions of the contract we signed. We had a Zoom chat in the couple of weeks before the wedding, when he said that we should have a teaser trailer by the end of September, and the full wedding video a couple of weeks later. However, none of this has materialized. I can see from his social media that he has been really busy with weddings since our wedding, but he has not updated his Facebook page since 18th October 2021.
The last two posts on his social media were teaser trailers for 2 weddings, both of which we held on the weekend (Friday and Saturday) 2 weeks AFTER our wedding. No sign of our teaser trailer. I emailed him at the end of October to see how he was getting on...no reply. I emailed him a week later, again no reply, and another email since. I've messaged him on Facebook twice, both of which have been 'seen' but not responded to. No answer when I call him and no response to voicemail messages left.
It has now been slightly more than 3 months since our wedding. The contract states delivery of a USB containing the video with 2-3 months, but taking longer does not deem the contract void. As I said, I can see he has been really busy, but I'm getting concerned at the fact that we seem to be being ignored. I really don't mind if there is a slight delay, but would appreciate him reaching out to let us know.
I'm still being really nice in all my messages and emails, because he is really talented and we love the work he does so are keen to have our video produced by him, but I don't know how to get in touch with him!
Any advice on what to try next would be greatly appreciated!