I am desperate for some advise regarding my wedding photographer. I was recommended a photographer by my father in-law (should have known then!) and quickly booked a lady who was local to where we were getting married. We paid in advance as per her request, and on the day everything went fine, she was lovely and got on well with guests etc.
The trouble started after the wedding, over two months on and we hadn't seen anything - I know this is quite normal and accepted these things take some time. I finally received access to view the images online, with the USB containing all high-res images for printing being sent on to our home address via recorded delivery.
3 months later, still no USB.
I chased her a number of times and she came back and claimed she had sent the USB and it must have got lost in the post, and that she would re-send shortly. A month later and nothing, no USB, she wont return my emails or calls and I am now worried I may never see my pictures.
The contract she provided only mentions a cancellation policy and nothing with regards to delivery of images etc.
I have a strong feeling this is out of spite, as I had expressed some disappointment with my images, for example there is a visible flash is in many of the shots as she has used the wrong frame. however I always expressed as politely as possible, I have never been rude to her.
Has anyone had a similar experience or can offer some help around my legal position on this - would be greatly appreciated 
