Missing wedding album

Hoping someone can help. Myself and now husband got married on Halloween last year and the day was perfect. We received our photos and our photographers on the day and run up to the wedding were amazing, however, we still have not received our printed wedding album from them. It’s designed, paid for and everything. We just still haven’t received it. I’ve sent around 20/30 emails since January and voicemails left asking for it and we never get a reply. What should I do? It’s really getting me down now, any advice?