We got married on 6th October and we still haven’t received our wedding photographs. Our contract says sneak peak in Facebook group within 10 days and full gallery in 4-5 weeks. But we’ve had nothing and her Facebook group doesn’t actually seem to exist any more.
I emailed her after 6 weeks to check in and had no reply, so I texted her after 7 weeks and she said she’d been in the hospital after a nasty bike accident a few weeks ago. She even sent me a photo which I thought was a bit odd…
Her communication was pretty poor before the wedding. When my emails bounced, her website went down and her Facebook group didn’t seem to exist any more I obviously panicked a bit. But she turned up on the day and did a fab job.
She’s still having the same web and email troubles. But seems to be responsive by text.
Yesterday she said she’d upload the photos for this morning but nothing has materialised. Any advice on how I handle it from now? I want to be sensitive to her situation but she’s also not delivering and in beech of contract. Makes me sad because I really support small biz and would love to give them all 5*!
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