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Caroline
Beginner October 2023 Surrey

Photographer not delivered…

Caroline, 25 November, 2023 at 11:50 Posted on Just Married 0 9
We got married on 6th October and we still haven’t received our wedding photographs. Our contract says sneak peak in Facebook group within 10 days and full gallery in 4-5 weeks. But we’ve had nothing and her Facebook group doesn’t actually seem to exist any more.


I emailed her after 6 weeks to check in and had no reply, so I texted her after 7 weeks and she said she’d been in the hospital after a nasty bike accident a few weeks ago. She even sent me a photo which I thought was a bit odd…
Her communication was pretty poor before the wedding. When my emails bounced, her website went down and her Facebook group didn’t seem to exist any more I obviously panicked a bit. But she turned up on the day and did a fab job.
She’s still having the same web and email troubles. But seems to be responsive by text.
Yesterday she said she’d upload the photos for this morning but nothing has materialised. Any advice on how I handle it from now? I want to be sensitive to her situation but she’s also not delivering and in beech of contract. Makes me sad because I really support small biz and would love to give them all 5*!

9 replies

Latest activity by Dan, 17 November, 2025 at 08:53
  • PhotographybyBillHaddon
    VIP January 3000 Leicestershire
    PhotographybyBillHaddon ·
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    Yes all very odd I have to say. If It were me then I would be reaching out to inform my couples but I suppose it depends on how bad the accident was. You say that her communication was poor before the wedding and it seems that has not improved.

    There was a post a while back and the poster was also struggling with communication before the wedding, it dose look like a warning sign that if they are bad before then they probably will also be after - even worse when you are trying to access your photos.

    So you have not seen any photos from your wedding at all ?

    Is she active on social media.

    I suggest contacting her again and asking if they have been uploaded yet.

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  • David
    Beginner January 2024 Lancashire
    David ·
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    It's understandable to want your wedding photos in a timely manner after the big day. Given the photographer's accident, a bit more flexibility may be warranted. A gentle nudge via text expressing concern over delays while also wishing them a speedy recovery could help. Request a new estimated delivery date in writing to avoid future confusion. If needed, check state laws on small claims limits in case the situation remains unresolved. For now, benefit of doubt seems fair. Open communication in a spirit of understanding all around may lead to the best outcome. Wishing you those lovely photos soon!

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  • R
    Beginner April 2020 Western Australia
    Riki22 ·
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    I completely understand how frustrating and disappointing this situation must be, especially when it comes to something as important as wedding photos. You’ve shown a lot of patience, but it’s fair to expect clear communication and delivery. On a lighter note, when I’ve needed a break from stressful situations, I’ve found Riverbelle Casino to be a great way to relax. They offer special bonuses for Canadian players, along with a wide variety of games and fast payouts. The platform is reliable and easy to navigate, providing a nice escape when things get overwhelming.

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    Curious November 2024 Monmouthshire
    Patrick ·
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  • M
    Wroclaw
    Mandre ·
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    Hey, ik kan me voorstellen dat dat behoorlijk frustrerend is. Onlangs zat ik zelf een beetje vast met een online service en besloot toen even iets anders te proberen om te ontspannen. Zo kwam ik toevallig op plinko terecht, en wat me meteen opviel was dat ze speciale bonussen aanbieden voor spelers uit de Nederlanden. Ik begon met een paar kleine inzetten en na een paar mislukte pogingen had ik ineens een flinke winst, wat echt opluchtte na al dat wachten. Sindsdien speel ik er regelmatig en het heeft me echt geholpen even te ontspannen en plezier te hebben terwijl ik op andere dingen wachtte.

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  • Dan
    West Yorkshire
    Dan ·
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    Be patient, but firm: It’s understandable that you want to be sensitive to her personal situation, but she is still under contract to deliver a service. Politely but firmly remind her that she is still obligated to provide the photos as outlined in the contract, especially since you’ve already waited longer than the agreed timeframe.

    Set a clear deadline: Send a follow-up message (email or text) asking for a firm delivery date for the photos. For example, "I understand things have been challenging, but I would appreciate it if you could let me know when I can expect to receive the full gallery, as we’re now 6+ weeks past the agreed timeframe."

    Document everything: Keep all communications in writing, including texts and emails. If it escalates, you’ll need a record of the timeline and promises made.

    Know your options: If you don’t receive the photos within a reasonable timeframe (e.g., another week), you can consider escalating the situation. This might involve seeking a partial refund or potentially discussing legal options if the breach of contract continues.

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  • Caroline
    Beginner October 2023 Surrey
    Caroline ·
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    Ha. So I did all this and more (it was 2 years ago). I eventually got the photos and they were sub par - some looked like they hadn’t been edited. Some were blurry, too far enough, poor composition and dark. There is not one photo of me alone in my dress apart from one where I’m backlit by the window and the bed is in shot. We complained citing the contract and she ignored us to the point she shut down the business saying she’d ’left the country’!!! We took her to small claims court and raised a CCJ and she started trading out of a different business (in the UK, so she lied). Nothing ever came from it and we had to get our photos taken again in our anniversary. Dreadful experience. I also complained to bitched.com and they didn’t care. Her name is Tali Photography and the business she also uses is Something Blue. DO NOT USE HER.
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  • Dan
    West Yorkshire
    Dan ·
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    It sounds like you're in a frustrating situation, and I totally understand your disappointment, especially when you've put trust into a small business. Here are a few steps to help you move forward:

    1. Give it one more attempt: Since she mentioned uploading the photos but hasn’t followed through, it’s worth giving her one more clear, polite reminder. Let her know that you understand her situation but that you are still expecting the photos as per your contract. Be firm about your expectations, and ask for a clear timeline on when you will receive them.

    2. Put it in writing: While text is fine for quick communication, consider sending an email to keep everything formal. This gives you a record of your correspondence in case you need to take further action.

    3. Check your contract: Review your agreement to see if there are any clauses regarding delays or breaches of contract, and mention these if necessary. If she continues to delay and doesn't provide a resolution, you may want to ask for a refund or partial refund for the lack of service.

    4. Stay calm but firm: I know it’s tough, but try to remain calm and professional in your communication, as it will help you get the resolution you need.

    If things don’t improve and you’ve given her a fair chance to resolve it, consider taking the matter to small claims court or consulting with a consumer rights expert. Hopefully, she’ll come through, but if not, you deserve your memories from the big day. Best of luck!

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