Hello,
I’m looking for some advice, I got married in September 2024 and I’m so unhappy with my photographer and photos.
My photographer was awful on the day, and has continued to be awful, I picked this particular photographer for the style shown on the instagram and the brochure that was sent to me and because it was a husband and wife team, and advertised as both photographing on the day. Which I thought was amazing as I felt I they would be covering all aspects.
On the day, he arrived with a young man, who seemed very unskilled and spent much of the day sitting in other rooms and taking very little photos. (the contract stated that if for any reason one of the husband/wife team could not attend, another highly skilled photographer would attend in their place).
I heard nothing when the time came to receive the sneak peaks photos and had to chase several times until I received them a month after the wedding, they were supposed to be 48 hours after. They were not what you would imagine to be professional photos and I was so upset disappointed. I’m actually thinking a lot of what he shows on his Instagram is not his work.
After this I had to chase again and again until I received my photos. I was sent 836 photos, I added them to Google images to remove duplicates and this reduced them to 704. Contract stated a minimum of 700 excellent photos. Many of the photos are absolutely awful, they looked dreadful, our guests photos were better, just really awful photos, were we/others were looking the other way, eyes closed or at ridiculous moments that were not photograph worthy and yet there were so many photo opportunities. I’m happy to show examples.
I have emailed and expressed my disappointment and asked for more photos. Considering that there were two photographers and they were contracted from 10am-10pm (he did arrive late unfortunately) I can’t believe that all of what they have sent which are meant to be the best, really have been checked and sent. I have received no response from 3 emails in the time frame stated in the contract and am now being ignored.
I am also still owed a photo album and 50 fine prints that I have not received, as per the contract.
I just really want to know who I can contact regarding this and how I can get this sorted or anyone else has had a similar situation.
Thank you for any help or advice anyone can give me xxx