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sparkle_kez
Beginner January 2012

7k bill, I dont know what to do (long)

sparkle_kez, 8 May, 2009 at 11:11 Posted on Off Topic Posts 0 24

Bit of a long story but I'll try and keep it brief.

2 years ago our factor (glasgow housing association) overruled us and reclad and reroofed our block of flats, we voted against the work as we couldnt afford it but the majority said yes so we were forced into it. We sold the property last year but are liable for the bill as we were owners at the time. My grandad said he would give us the money to pay it when the time came but could we try and delay it as much as possible, fine.

During the works the builders almost destroyed the flat, they flooded the kitchen twice ruining the plaster work, when taking the old chimney down they didnt secure the old fire plave correctly and we came home to find oor living room in 6" of dust and debris ruining our daughters toys and my rug. We also found human waste puring through our bathroom ceiling, they replastered the ceiling but left the tiles cracked and the wallpaper hanging off. The waste pipe behind the toilet was also damaged and the tiles left hanging off.

We got the bill this week its for almost £7000 with no reduction for the damage caused or the stress they put me under. I called my mum to let her know that the bill had come in and she told me she doesnt feel that she can ask my grandad for the money now. In the 2 years its taken them to bill us he has gone blind and had 2 heart attacks, he also suffers with angina and is now having to pay for home care 3 times a day. Mum says he is very owrried about money and every time he thinks about it he is having an angina attack.

Mum says she can give me some money from the account of his in her name but she means round £500. I called today to try and organise payments and offered to pay £100 a month until such time as we can pay the balance in full. They wont even consider it, all they will take is £588 a month and it has to be paid in a year. If we dont do this they will take us to court to recover the debt, even if we make monthly payments of what we can afford. The woman on the phone said that a court may overrule them and let us pay what we can afford but we would have to pay court costs.

I just dont know what to do, OH is away and Im pregnant and really dont want this stress, I also have a 3000 word essay that has to be done for the weekend. Im just sitting here in tears, I know my mum is worried about my grandads health, so am I but what about my health? I feel as if I am wishing he wasnt here and thats not true, i want him to be able to stay at home and be comfortable, he is 93! but I wish someone had told me that this wasnt going to be an option anymore a long time ago.

Dont know what i want from this post, just to get it all out I guess, if youve got this far then well done!

24 replies

Latest activity by sparkle_kez, 8 May, 2009 at 14:11
  • Mal
    Expert January 2018
    Mal ·
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    Oh no, poor you ? My first thought would be the CAB? or, do you have any legal advice or cover through your home insurance?

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  • P
    Beginner
    peanut ·
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    Jeez, what a nightmare..

    What did you do at the time of the messing with your flat? Surely you have paperwork/photos etc regarding that you could argue the cost of repair against?

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  • Consuela Banana Hammock
    Consuela Banana Hammock ·
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    The first words that spring to mind for me are Citizen's Advice Bureau. ?

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  • sparkle_kez
    Beginner January 2012
    sparkle_kez ·
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    Yep we have photos of all the damage and we complained at the time. they are saying that they have no record of any letters or calls we made and as it now outwith the 1 year liability claim time (or something) we cant do anything. We have sent in evidence that we wrote to them and the photos but they are just ignoring us (pretty standard practice from GHA)

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  • decibelle
    Beginner
    decibelle ·
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    Oh my goodness! Our factor (our local council) renewed our roof in our old flat. The cost was twice what a private builder was, but it needed done ASAP so we went with the council. When we sold the flat (18 months after the work was done) we still hadn't been billed for the work. We were, of course, still liable for the bill. Our solicitor held back the full sum of money from our profit in the sale and has only just been able to settle the account (2 years after the work was done). Did your solicitor not suggest anything like this when you sold? We weren't allowed to sell without some provision for the money being made (we had no choice but to leave the £2000 odd with them). I'm really surprised this has been allowed to happen, especially when it's such a huge amount!

    Definitely get onto CAB and also the solicitor who did you conveyancing. I'm really pissed off on your behalf!

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  • Mal
    Expert January 2018
    Mal ·
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    I would hit them with the same. Sorry, you are too late to claim from me ?

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  • M
    Beginner
    Mrs JMP ·
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    I have no experience of HA, but I find it odd that you are forced to pay for a roof that you don't benefit from? I gather that you owned a share? So are liable for that share of costs - If they are biling a shared cost how on earth does a roof cost £14K on a flat (if it's a 50%) share?

    Did you claim at the time of damage?

    You are trying to resolve a payment option, I would put the £100 offer in writing stating that you will increase payments if & when your circumstances change. I'm not sure if it's different in Scotland, but I would say a court would prefer this route to action.

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  • decibelle
    Beginner
    decibelle ·
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    I'm sure that's bullsh!t. They should have billed you sooner if that was the case. Our council tried to claim that because we were selling the flat before paying, we were no longer eligible for the grant we had previously been promised. A stiffly worded letter from our solicitor sorted it - because they had taken so long (2 years) to send us a bill, they had to back down.

    Our solicitor was Pat Coyle at Kavanagh Coyle in Glasgow, if you're interested. She's great! And very reasonably priced.

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  • sparkle_kez
    Beginner January 2012
    sparkle_kez ·
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    they tried to retain funds but at this point we needed that money to buy this house and we were still being told by my mum that my grandad had the money for us. Im so upset i could throw things

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  • decibelle
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    decibelle ·
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    I think SK is paying for cladding as well as a roof. Our roof (for a block of 4) cost nearly £5K to each resident. £20K for a fairly small roof! Thank god we got a grant!

    And as for paying for a roof you don't use - the argument is that you get the benefit of it when you sell - the house is more valuable as a result.

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  • sparkle_kez
    Beginner January 2012
    sparkle_kez ·
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    oh its better than that!! 6 flats in a block, we were in the middle. we received a 50% grant from the local council for our share (everyone is entitled to this) so our 1/6 share was actually 12,394 plus VAT!!!

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  • decibelle
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    decibelle ·
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    Bugger. Sorry, I'm out of suggestions, except to phone Pat!

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  • sparkle_kez
    Beginner January 2012
    sparkle_kez ·
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    Thanks everyone. Im trying to get through to CAB but no answer, will try and crack on with this essay but tbh, the last thing I care about right now is nutrition!!

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  • J
    Beginner January 2008
    JenB ·
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    Oh. MY. God.

    I wish I had something useful to offer in way of advice here.

    I cannot believe that bill is a 6th, and quite honestly am absolutely amazed that the other 5 in your block are willing to pay £7k each - who has that sort of money? 5 out of 6 people I'd very much doubt.

    I too, would put in writing the offer to repay £100 a month, I'd also contact them again re. reduction in costs for damage. Then tbh, being of the very annoyed sort, ;-p, I'd tell them to take me to court, then bring it all up then. The court will arrange for you to pay back what you can afford, not a ridiculous amount like £588 per month, ludicrous! They won't look well upon GHA refusal to meet your very reasonable request I wouldn't have thought.

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  • Knownowt
    Knownowt ·
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    I'd second the suggestion to contact the CAB. Also, have you spoken to the other people in the building? Presumably you've all received a bill at the same time and there may be others in a similar situation or who had problems while the work was being done. Did the builders quote for the work in advance? If so, is the bill in line with the quote? Did you get other quotes?

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  • sparkle_kez
    Beginner January 2012
    sparkle_kez ·
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    #

    This is what annoys me even more I think. 3 of the 6 are tenants, they dont pay a penny, GHA pay their share. 1 has done a runner, she moved out while the work was being done and noone knows where she is, I highly doubt she will pay anything. The last one is the bloody idiot who voted yes and so forced us into having it done. I dunno wheres hes getting the money but Im tempted to go round there and ask him to pay mine as well!

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  • sparkle_kez
    Beginner January 2012
    sparkle_kez ·
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    No we didnt get a quote as the housing association just use their own contractors. Its a joke and Im not surprised they are getting some of their housing stock taken off them by the council as I read in the Herald last week. Its a bloody money making exercise

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  • Knownowt
    Knownowt ·
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    Were you given any idea of the cost when you all voted on it?

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  • sparkle_kez
    Beginner January 2012
    sparkle_kez ·
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    Yes they gave us an estimate which is about right, hence we voted no.

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  • Roobarb
    Beginner January 2007
    Roobarb ·
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    Kerry

    Did you do as I suggested and ask to see the whole bill, in order to be sure it's your correct share? I fucking HATE property factors - licence to print money - and where they're also social landlords as GHA are and presumably trying to keep their own costs down too ie ref the share they'll have to pay for the council tenants they're even worse.

    I suggest a call to CAB. Also, why the hell did they not make the deduction from the proceeds of sale when you moved last year? It's common practice to settle any factors bills out of sale proceeds. Not saying that would be ideal but at least you'd perhaps have been able to factor it in (pardon the pun) when you were arranging your finances then.

    Also, I wouldn't offer this if I didn't mean it, you seem so stressed out, if you want me to take M for you for a couple of hours this afternoon to let you get on with stuff I will happily do so. I have my own 2 anyway, 1 more won't make much difference. Huge ?s. xxx

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  • sparkle_kez
    Beginner January 2012
    sparkle_kez ·
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    Amanda you are a star but shes at nursery anyway so its cool, thanks though. They did want to keep the money but as mum kept saying that grandad was paying we didnt. Oh how I wish she had told me the situation earlier!

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  • Hyacinth
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    Hyacinth ·
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    Hi Sparkle

    I work for a company similar to the one who billed you. I'm sorry to say that on the basis of what you've written its seems you are liable.

    HOWEVER. do not take any crap about them not addressing your complaints re the workmen. They should compensate you for this and this payment may go some way to paying off the bill. Refuse to pay anything, write to tell them you are in dispute and this will give you some respite. If anyone contacts you about it again explain you are in dispute and will noy be entering into negotaions until that has settled.

    I'm sorry to say that no longer living in the flat gives you a disadvantage with negotiating payment plans. However a court will not make you pay more than you can afford so do not be forced into paying them more than this. Send them a list of your incomings and ourtgoings to illustrate the maximum you can afford.

    A CAB solicitor can help you with this but TBH they prefer to guive priority to social housing issues rather than homeowners. You should not need to instruct your own solicitor.

    Its of no consequence that you do not benefit from the roof, thats part of owning a leashiold flat and we have many clients who buy them becuase they are slightly cheaper and they can't actually afford the area who get stung this way you may pay less for the property but any difference will be made up in service charges and major works charges such as these.

    Finally, although its too late for you, if anyone else is in this situation please either have your solicitor hold back the money or arrange for the new owners to bear the cosrt of ongoing works by taking the cost off the house price. Its so sticky otherwise and if you do not live in the house anymore they will come after you harder, as they have less chance of recovering the money.

    I'm sorry to hear about your grandad too x

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  • Roobarb
    Beginner January 2007
    Roobarb ·
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    No worries lovey. You know I'm just 10 mins down the road if you ever need anything ?

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  • Braw Wee Chanter
    Braw Wee Chanter ·
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    That sounds like a ridiculous figure to me. I'd seek legal advice asap. Insist on seeing a breakdown of all works carried out and their costs then send a letter (recorded delivery) to the GHA reiterating your case about damage caused and all communications you had with them at the time - don't go into loads of detail just outline the main points. Offer the £100 per month as a, non-prejudice payment agreement. Tell them that from now on all communications will be through your solicitor, giving the solicitors name and practice.

    THEN and this is the important part make write to and make an appointment with your local councillor AND MSP. GHA suck big time and it's become quite a big pain in the ass for Scottish Parliament. Push as hard as you can and make them very aware that you are pregnant.

    It all sounds like a pile of bullsh!t to me (esp the 1 year claim thing) and they are trying to bully you into paying, which is their preferred tactic. Don't let them.

    x

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  • sparkle_kez
    Beginner January 2012
    sparkle_kez ·
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    Thanks for all the advice. I know we have to pay the bill, I dont dispute that, I just dont think that we should have to pay in full due to the workmanship or that they can possibly insist that we pay so much a month. I keep trying CAB but no answer yet.

    BWC - thanks, I will contact my MSP, I know that theres been many problems with GHA lately so hopefully something can be done. Its the "we dont care" attitude that upsets me, the staff apparently get there hearts removed when they sign their contract!

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