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Beginner September 2013

A Wedding Less Ordinary.... Help Please!!

BrogstarBride, 1 October, 2012 at 12:07 Posted on Planning 0 7

I ordered my favours form these in May and they have taken my payment but i have STILL not recieved my Order!! I have emailed them twice but they havent replied!! Im getting worried now! Does anyone know anything? Or what i should do next?

Thanks guys! Smiley smile

7 replies

Latest activity by Little Pixie , 6 March, 2013 at 08:36
  • cookiekat
    Beginner August 2012
    cookiekat ·
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    Call them

    By Phone

    Please feel free to contact us on **** (Mon-Fri) if you have any questions.

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  • B
    Beginner September 2013
    BrogstarBride ·
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    I have, Everytime i phone it says they cant take my call! Smiley sad

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  • M
    Beginner July 2012
    maxinegallie ·
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    I can't really offer much more help, all I can suggest is keep trying. I'm in a similar situation with something myself that never came before the wedding (although not from the same site). Keep trying, fingers crossed it comes soon or they at least refund the payment you made

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  • cookiekat
    Beginner August 2012
    cookiekat ·
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    Did you pay by credit card?

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  • J
    Beginner May 2013
    jemjenk ·
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    Hi all,

    I seem to be experiencing the same problem. BrogstarBride would you be able to advise what happened in your situation - did you recieve the goods? I've emailed/telephoned and still no joy :-(

    Thanks in advance

    Jem x

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  • goldpants
    Beginner May 2014
    goldpants ·
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    Dont know if you've already tried it but they have a facebook link at the top, click onto it to get to their facebook page and write on the wall to complain. Someone posted from the company 5 hours ago about bridesmaids so someone is home!!! They also have a twitter account where someone posted 4 hours ago and whatever you tweet them can be seen by everyone and not deleted so they wont ignore you on there for long as will be bad for business!!!! Good luck and be ruthless Smiley smile Xxxxxxx

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  • Little Pixie
    Beginner September 2011
    Little Pixie ·
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    Go with the facebook option. Failing that I would send them an email threatening trading standards if they don't play ball.

    Good luck!

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