Advice for slow replying venues etc

A month replying to an email certainly isn't acceptable from any supplier! I always try to get back to people within a few hours. If, in an extreme circumstance it's more than 24 hours, I always apologise for the late reply - would expect this to be fairly standard. Most venues have different staff dealing with the sales and before the day admin than the on the day team who will be busier than normal at this time of year, so not sure that's a valid reason.

Think I'd phone and ask whatever info it is you're waiting for and mention that you are happy just emailing but have been waiting weeks for a reply.

James

A month is way too long! I'd expect 48 hours really.

I would complain.

my florist takes weeks to reply on email, and is only in the shop 2 days a week. They told me to phone if i need anything, as she doesnt check her email often - its 2015 - check your effin email!!

I wouldn't be having that... our venue takes maybe 1-3 days to reply. Perhaps ask if there is an issue with their internet as you aren't sure if your emails are getting through!

Our venue takes ages to reply as well, I sent an email Monday and am still waiting. How far away is your wedding? Our venue have got better now it's getting closer. A month is a bit ridiculous though, are they better when you call them?

Put read receipts on your emails. Find out when they're reading them and find out if they're not reading or not replying. Then get on the phone and tell them it's not acceptable. If you need to know something urgently, call them and follow your call up with an email.

What sort of venue have you booked? Do they do a lot of weddings? Do you have a dedicated Events Manager/Wedding Co-ordinator?

Personally, if it was months before the wedding, I would think a response time of approx. 1 week to be reasonable. Closer to the wedding, I would expect a response within 24-48 hours.

One month is definitely too long. I think you need to have a chat with them, and ask what the average response time is. Telephone calls might work better for some suppliers, but I like email so there is a paper trail which you might need to rely on if there is a dispute.

It is a hall that ive booked for my reception. They do evening events as well as receptions. Im not aware of how busy they are, they aren't a dedicated reception venue. But they do have two staff members who deal with wedding planning.

My wedding is 12 months away, which I understand isn't a priority, but ive paid a deposit and just wanted an invoice to reflect this as well as a list of the other items ive requested for my records. Which I was promised a month ago, but have had no response...

I will try and call but it seems mainly staffed at night.

Thanks for the advice everyone.

.

1 month is way too long. How long is acceptable depends on the supplier. I had a wedding yesterday and in an hour I'm leaving for another and I've about 11 emails to answer from Friday.

Sure, I could be answering them instead of typing on the forum but emails end up being a replacement for a phone call. Whenever I reply to one I get one back like a long drawn out conversation over a month with 2 days between each reply.

Just phone me dammit.

Other emails have a series of questions that might take me half an hour to answer (properly) and so it all backs up. Usually though I've emailed people back in 48-72 hours tops.

The problem I'm getting right now though is not so much emails but Skype, Whatsapp, Twitter, Text and Facebook messages to so I end up monitoring those as well. It's getting so bad that I now send out a rider to my couples to only contact me by text, email or phone as I really can't cope with it all. At least not know with all the editing, meeting and shoots I have at the moment.

But back to the topic, if you've booked the venue, please tell them you aren't happy with the time it takes to reply to an email. Use the phone and then back the call up with an email in case you need to pull them up on it again later. Remember too, (although you'll know anyway) it's not the actual venue but the specific member of staff and shouldn't be a reflection on the actual premieres.

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