Advice needed on supplier commuication

Well done! If they refund the delivery cost, I would go ahead. If not, can you find them elsewhere?

I have had 2 further emails....

I feel a refund is the only way forward now!

I would call them and kick off about delivery costs. Say you were told they would be delivered on two separate occasions and they failed on both days so if you cancel the dispute are you guaranteed next day delivery and that you want the p&p refunded as you have paid for a service you have not received. If they don't agree cancel the order and send in a written complaint

After reading the other two emails cancel the order get on the phone and demand to speak to a manager about how ridiculous their service is!

As for you will see the special delivery barcode whoever wrote that email needs the boot!

It was the comment about the sticker on the box that pushed me over the edge!! I wasn't disputing how they were delivered I was disputing the fact I had waited twice and they were not sent. No one is answering the phone when I call!

Avoid Charlie Co shoes if I was you girls!!

xx

How ridiculous. I will definatly avoid them!

I'd cancel the order, get a refund and then review, review, review! That is appalling customer service!

That is disgusting

i'd email one of these guys

http://charliecoshoes.com/wp-content/uploads/2012/12/charliecoshoes-team.jpg

then put your experience on twitter and tag the company.

only way i got Virgin Media to listen to me

Wow! They absolutely should be refunding the entire order, delivery included seeing as they've failed to deliver it! Most unprofessional company ever, they shouldn't be telling you that they're in the red! And a special delivery sticker means nothing if it isn't delivered!! Can paypal get more involved? £24 for delivery that never happened is disgusting. Explain again that you want the full amount refunded and that you will be reviewing the company everywhere if they don't, and maybe even trading standards? Good luck!

It all got a little strange but the shoes are now due again Tuesday. If they don't come I will get a full refund. This was the last email I got.

By law you are entitled to a refund on the original postage costs under the distance selling regulations, even if the items are delivered and you return them. (Not the return postage costs ) Here's what happened to Next https://www.bbc.co.uk/news/10560466

Unless they can prove they sent the items originally assume they were never sent. A huge number of companies sell stock they don't physically have.

You are entitled to a full refund.

If they'd sent the item you'd be getting a form to say they weren't received so they can claim on their insurance too.

As mentioned, Twitter is just the best way to get customer service issues sorted quickly.

Are you actually kidding me? My fear of telling customers about delays??? Jeez I'd be hung drawn and quartered if I used this as an excuse for why one of my customers didn't get their food on time! I hope you get your shoes and the refund of p&p as I would not let that drop if I was you

Just read up on this as I've seen your post on the shoes which FINALLY arrived.

I'm disgusted with the so called customer service you received. If I were you I'd look to get a full refund and then name and shame them publicly via twitter etc.

Seriously gobsmacked by their attitude.