Advice re damaged engagement ring.

I would go back asking them for more information as to how this was determined that it was your fault as opposed to shoddy workmanship and you want it in writing. Depending on what they say I would then go down the lines of insisting that you have treated it very carefully and suggest the ring is not fit for purpose. Just do not accept what thy say and keep escalating it.

Having done a bit of googling I found lots of posts re pave rings and how high maintenance they are with people replacing lost stones every few months. So much so it has made them swap the ring for a different setting. Maybe worth considering if you don't get anywhere as it seems to be a known issue?

Thanks for replying. I'm going to ring my insurance tomorrow and see if they will cover the cost of the repair or if I should get a second opinion. I did a bit googling and have found the same about pave rings, bit worrying as my wedding band is also a pave set diamond ring.

I am annoyed as I know I was careful with the ring and so don't agree with having to pay for the repair. They said the ring needs to be recast, does that mean remade? The shop assistant who rang me didn't know. Hate the thought of not having my ring for 2 months!