Pleas could anyone give me some advice?
I had my engagement ring for 3 months when I noticed 2 stones missing from the shoulder. They are tiny pave set diamonds. I took the ring straight back to the store who said it would have to be sent off to be assessed and this could take up to 3 weeks. Over 4 weeks later they finally called today to say the manufacturer has assessed it as being customer damage and that I have to pay the £89 repair charge.
I am furious! I had only had the ring 3 months and thought I had been careful with it, if it was customer damage I think it would probably happen again as I thought I had been careful. I have asked them not to repair it until I decide what to do.
Does anyone have any experience of this situation?
The ring is insured and I have emailed the insurance company but I am not happy with the jewellers at all, they have said if I do get it repaired it will be another 4 weeks until I get it back. The ring was downsized by 1 size, I have since been told that pave set rings should not be downsized, I don't know if this is true or not.
I would be grateful of any advice, does it sound like I should just pay for the repair?
