I'll try and keep this brief as I'm quietly fuming!
We have a cleaner through an agency who has cleaned for us on a fortnightly basis for the past 2 years. Of late I've not been overly thrilled by her cleaning skills but the final straw came almost 2 weeks ago when she came in to the flat, didn't clean, left me a note to say she had a problem with her car and that she'd be back the following day............but she took the money we'd left out for her! I sent her a message saying the following afternoon wouldn't be convenient but the morning would be, and gave her several other times that she could come in that week.
In a nutshell we didn't see or hear anything of her and on the Friday (which was the last option I had given her) when I came home I was mightily cheesed off as we had visitors and 2 viewers on the Saturday morning (place is on the market). I contacted the agency a week ago and they spoke to her. She was apparently incredibly apologetic and the agency arranged to send me a different cleaner as I was no longer happy to have the original one back. Trouble is, a week on there's no sign of my keys or my money! I have no spare set of keys to pass on to the new cleaner (and don't see why I should dish out another set anyway) and I'm still paying agency fees despite not having had a cleaner for almost 5 weeks now. The agency contacted me on Thursday to check if they keys had been returned and they again tried contacting the cleaner leaving her a message, sending a text and putting a letter in the post to her. I've just left a message for the agency saying there's still been nothing from her and hopefully someone will get back in touch with me tomorrow.
My question is, where do I stand? I willingly gave the cleaner the keys. The agency are chasing her and the message I left will have indicated that my patience is wearing very thin! Does anyone have any advice? ?
