Hi All
I ordered my dress on Saturday from here as they are one of a few Sophia Tolli stockist in west Yorkshire, I didn't have the best of experiences so was thinking of sending this email to the manager?
Just wondering if anyone else had used them or had any problems?
FAO Angel Brides Manager
I am sending this email with concern over my visit to your store on Saturday 18th October.
I have contact yourself on a few occasions now regarding ordering a Sophia Tolli dress from yourself that you do not stock. I have spoken to a couple of members of staff in the past to explain my situation. Early in the week i spoke to a lady and discussed that i wanted to order the dress but 2 weeks ago underwent a major stomach operation meaning that i am extremely swollen and will be for many months. I was advised the waiting time for a dress was 6 months and due to my wedding being in 8 months now seemed the perfect time to place the order although i informed staff i couldn't be measured as previously stated i am very swollen. I advised staff early in the week i had tried on the dress in a previous store in a size 16 and i was happy with that size so would place the order in the 16. I was advised i still needed to come in store to have the length measured, at this stage i wasn't informed of any extra charge for this. I made an appointment for Saturday at 4pm.
When arriving at the store i spoke to a lady called Rianne, she had no back ground information on the situation so found myself having to explain all this again! I informed her i wanted to order the size 16 in which she asked a uk 16 or Sophia Tolli 16, i wasnt aware there was a difference in size and if i had been aware i could of contacted the previous store to find out which i tried on. She advised me the UK 16 was a Sophia Tolli 18, she said she didn't know what to do! I suggested ordering the Sophia Tolli 18 that way if i had tried on a Sophia Tolli 16 i assume it would be easier to alter the dress down than order the Sophia Tolli 16 and it be too small, she said ok and wrote down the size. She didn't offer any advice on sizes she just said i dont know when i asked her opinion.
I then informed her that the shoes i had ordered were a 4.5 inch heel with a 1.5 inch platform, again she replied i don't know how much to add on if its 4.5 or 6 inches. I suggested it was probably the 4.5 as 6 inches would be far too high, she then went to ask a colleague who also agreed to add on the 4.5 not the 6!
She then took me into a back room to do my measurements which she did 3 times twice saying something didn't add up!! I understand that i am bandaged up and she said she couldn't find my stomach button. I lifted my dress and pointed out to her where my stomach button was, she then did the measurements again and said that looks better. I am aware it was a different situation but i am extremely concerned that the measurements are not correct and that she possibly didn't add the heel length on.
I then asked the lady if she think i needed a hoop with my dress, she responded "i don't know because i don't know what dress you have ordered" I understand that you don't have the dress in stock but as a customer i feel it would of been nice for the assistant to of had a look at the dress a customer was ordering. She asked me what the dress was like and i gave her a description, she advised it was hard to judge as she hasn't seen it on me but i did ask in her opinion with her knowledge of Sophia Tolli dresses what she recommended. Again she went to get the other assistant who advised she got the ipad and had a look at the dress. At this stage they both suggested a hoop wasn't required. I understand the dress isn't in stock and she hasn't seen me in it but i do assume people order dresses from you that you don't have in stock?
She then advised there was a charge for custom length and a charge for alterations, i informed her i hadn't been told about a charge for custom length and was told that alterations were included in the price. Again she went to get the assistant and came back to advise me "yes your right there is no charge".
All in all i felt very disappointed from my visit, ordering your wedding dress is suppose to be one of the most exciting times of your life and i have come away feeling let down and unsure that the dress has been ordered correctly! I am spending a lot of money on a dress and expect for the store to at least know what dress i am ordering.
If you could please contact me regarding these issues raised and i would appreciate if the order was checked before sending off to make sure the measurements are correct.
Many thanks
