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milna
Beginner May 2009

AAARGH! What do I do? Updated!

milna, 30 March, 2009 at 17:47 Posted on Planning 0 21

Well - my wedding shoes arrived today. My very expensive and beautiful handmade wedding shoes.

I had a phonecall a week or so ago from the shop to say "Your shoes are in, and we've branded them with your wedding date on the bottom as you asked". I hadn't asked for this - never even discussed it or been offered it as an option in fact. I said as muich to the shop, but said that this was no problem, and I certainly didn't mind. Rather a nice surprise in fact.

So - my mum picked the shoes up and posted them to me, where they have arrived today. And they do indeed have a date branded on the bottom of them - but it is not my wedding date!

I am feeling a bit pi$$ed off about it really! I didn't mind them making a mistake of branding them with my date without asking if I wanted this at all - but I am not that happy about them being 'wrong' when they cost close to £200! It is however just a principle thing - and if it hadn't been mentioned to me on the phone, I would probably never have noticed that they had a random date stamped on the bottom of them. Nobody can see them, and I didn't order them stamped with the wedding date in the first place. So I think that the sensible thing is just to let it go and forget about it.

Would you take it up? If I have to send them back and wait another 6 weeks for replacements, we will be getting very close to the wedding date - and anyway, I have a dress fitting this Friday - for which I need them to ensure the dress length is right! Its also a bit of a 'faff' that shouldn't be necessary - it would involve boxing them back up, queing for ages in the post office at lunch time, posting them back to the shop etc. So I think that relaisitically I am going to be stuck with them - but is it worth asking for a small amount of compensation or anything like that? I'm not even sure who is responsible for the mistake - the shop (who may have passed on the wrong information or got the order details wrong) or the manufacturer. I don't want to be petty about it - but am just a bit annoyed at the principle of such an inordinately expensive purchase not being right - it has slightly taken the gloss off my 'new shooooooes' euphoria (though they are beautiful❤️)

21 replies

Latest activity by milna, 3 April, 2009 at 10:32
  • boogiebelle
    Beginner August 2009
    boogiebelle ·
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    If it were me, I would keep them but would still phone them to say. It's always worth saying and see what they say back. They may offer you some kind of compensation - if you don't ask you don't get.

    What a pain in the bum though.

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  • teeheeyoucrazyguys!
    teeheeyoucrazyguys! ·
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    I would let them know because there is some poor lass waiting for HER shoes with HER wedding date on the bottom of them and if its not you then the shop need to know.

    Sure you can shrug your shoulders of it and forget about it but by letting them kow their mistake you might get a fresh pair and some lass somewhere isnt sitting in tears??

    let us know how it goes but make that fone call!

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  • T
    Tanta ·
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    Are they really your shoes, or is some other poor bride, with the same size feet, wondering where her date stamp is?

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  • milna
    Beginner May 2009
    milna ·
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    Oh God! I hadn't even thought about that! i jsut assumed they got the date wrong - not that they have sent me someone else's shoes!

    Though the box is printed with my name, and this random date - so that makes me think they just wrote my date down wrong, rather than that the order has been mixed up? But will ring nonethelss!

    And if anyone out there is getting married on the 1st May and has been sent a pair of size 6 Diane Hassall shoes branded 30th May - give me a shout! ?

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  • ooh la la
    Beginner August 2013
    ooh la la ·
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    Oh dear Milna. What an awful mistake they've made.

    I'd certainly phone them asking had they "made a mistake", as they didn't seem to be your shoes as they don't have the correct wedding date on them.

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  • teeheeyoucrazyguys!
    teeheeyoucrazyguys! ·
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    And can I ask coz its realllllly buggin me, what IS your avatar???!!! Two ladies in funny hats??

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  • milna
    Beginner May 2009
    milna ·
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    Yes! I was looking for pictures of funny wedding hats to send to a horsey friend (as in, has horses, not is a horse. Horses don't get married), threatening to wear the same to her wedding - and found that. They are horse heads ?

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  • teeheeyoucrazyguys!
    teeheeyoucrazyguys! ·
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    Yes I can seeeeeeeeeeee...fabby lolol did take me a wee while, i knew they were hats but.. cheers for putting me out my misery!

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  • moomin8804
    Beginner July 2009
    moomin8804 ·
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    I would keep the shoes and wear them for the wedding, but i would definitely phone the shop to tell them about the mistake, it may lead to nothing, but if it was their mistake, they may give you some sort of compensation, you never know!!!

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  • G
    Beginner May 2009
    GingerOnTheTown ·
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    I would call them and see what they say - I think I would be a bit miffed to be honest even tho I wouldn't have known about the option before. But if I then knew about it and it was wrong I would be annoyed- tho in the grand scheme of things it prolly doesn't matter really

    I'd call and see if you can change but wear them to the dress fitting. You'll only be stood in them on carpet (unable to move an inch or look down if my fitting the other week is anything to go by) so you won't be harming them and saves messing that bit up.

    Can you post a piccie soon tho cos I'm DYING to see what they're like. I love her shoes but had a hard enough time justifying the £100 I spent on mine ?

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  • kelly29
    Beginner May 2009
    kelly29 ·
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    Bugger.

    If they'd have been a size 4 I could have had them. My birthday is 1st May and they could have been my "birthday" shoes (in the same way that I have "cruise" shoes, "cousin's wedding reception" shoes, "hen night" shoes, "Wednesday" shoes etc etc)

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  • ooh la la
    Beginner August 2013
    ooh la la ·
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    Haaa, know what you mean Kelly. My OH said the other day, "why have you got so many pairs of shoes, I only have three pairs." There is no real answer for this. Only that they are "NEEDED!" lol

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  • milna
    Beginner May 2009
    milna ·
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    Http://www.englishbridalcouture.com/Sweet-Briar.html

    For MrsCroft2B!

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  • kelly29
    Beginner May 2009
    kelly29 ·
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    I think I love them.

    I don't care that they're a size 6 - I'll wear insoles and stuff socks down the back.

    Please can I have them? They're my birthday shoes. If they weren't supposed to be mine they wouldn't have my birthday stamped on them.

    It's fate. They want to be mine.

    (sobs)

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  • cat26
    Beginner June 2009
    cat26 ·
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    Ooh they are lovely, putting the date on them without telling me would pee me off to be honest, although I never knew you could do it interestingly.

    I agree with the others, tell the shop as they are probably getting you confused with someone elses order and that would be mortifying for the other person .

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  • debs1701
    Beginner
    debs1701 ·
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    Oh here!, I would definately get on the phone to let them know that they have made a mistake...is the date on the box the same as the date on the shoes?

    IMHO if I was going to wear a pair of wedding shoes with a date stamped on hem I would want them to be MY wedding date, could they even rush the order for you?

    Let us know what they say, they are beautful shoes btw ?

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  • bygeorge
    bygeorge ·
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    I agree with the others; worth a phone call. If you HAD asked them to brand them and they'd got the date wrong, you'd want them to change them so it shouldn't be any different. Love the shoes too! I had Diane Hassall and they were soooo comfy, have worn them loads since, they are worth it!!

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  • zoej1983
    Beginner August 2009
    zoej1983 ·
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    I agree with the others, I would defo ring them and ask for compensation of some sort, as a good will gesture, even if its a small amount.

    I bought a hip flask as his gift for the wedding and it had a small dent and a scratch where they had obviously touched it by accident after engraving it, i emailed the company and got a fiver back, its not a massive amount but it pays for a place at the evening reception for someone. Worth asking you have paid alot of money for them.

    HTH

    Zoe

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  • F
    Beginner August 2009
    Fireflower ·
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    Ooooh - I'm having these shoes too (but I'm not getting married on May 1st!). They're fab! I got mine free when I ordered my dress!

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  • milna
    Beginner May 2009
    milna ·
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    Well I rang the shop! I don't have anybody else's shoes - they just have my wedding date wrong in their computer system so gave the manufacturer the wrong date. They said I can keep current shoes for fittings, they will order replacements, and then we can do a straight swap before the wedding.

    Pleased with that - but asked if they would consider a discount on groomswear as an alternative (as we are also hiring £500 + worth of stuff through them for that) - and they said no problem - £40. Really pleased with that, as I can live with the date thing, and now don't need to feel quite so guilty about the ridiculous cost of the shoes in the first place. ? And a much cheaper option for them than replacing the shoes I reckon!

    Hooray for customer service! ?

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  • kelly29
    Beginner May 2009
    kelly29 ·
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    So I'm not getting my birthday shoes then?

    Damn their good customer service.

    (throws tantrum)

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  • milna
    Beginner May 2009
    milna ·
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    ? Sorry to disappoint!

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