Hello fellow Hitchers
As the title suggests I need your advice please on the position with my VOG. I booked him via a special offer on here. We exchanged emails, I asked him the recommended/suggested questions and watched some of his work, then sent off the booking form and deposit. All fine I thought, except he has recently emailed me to say that as he didn't realise the location of my venue, the price has increased from £400 to £465.
He has apologised for the mistake and offered me a complimentary raw data file DVD and is not charging me his usual full expenses (which are usually £100). He has also said that I can have a full refund if I wish. I can't view the offer anymore but according to him it says they will try to accommodate London area as best as possible but may have to charge travel expenses as they are based in the South West (my venue is in Essex).
What I want to know is, does this sound reasonable to you? Or a bit cheeky? Or none of the above? On the one hand I can't argue with the fact he has been reasonable and has offered me a refund, but on the other I feel like he should stick by what is agreed. It would be good to get some other perspectives!