Advice re: cancelled event

Try here

http://www.consumerdirect.gov.uk/after_you_buy/know-your-rights/tickets/

I am suprised I would have thought they'd have looked into it more before insisting you have tickets for next year instead of a refund.

Actually its very vague about outdoor events, but did you pay by CC you may be able to claim through them

/news/3706/new-protection-for-you-when-buying-tickets

Thank you, I did look at consumer direct but am still not clear on my rights.

No I paid on my debit card, so no joy there. I really want to cry, £100 is a lot of money to us at the moment.

Foo - was it a Visa debit card? If so, you are still covered under the chargeback scheme, see link below;

https://whatconsumer.co.uk/visa-debit-chargeback/

HTH

You are absolutely entitled to a refund. Their clause about "no refunds" falls foul of the Unfair Contract Terms Act (section 3, I think).

Practically, the issue may be that they are about to go bust and can't afford to refund people- I can't think of any other reason that they would attempt something so clearly unfair.

If you want to get the right words/act to fight them on speak to these people. They are excellent.

Agree 100%. Their advice got me and H out of contract with the gym when we relocated, saving us almost £800. Give them a call and they'll tell you what to do. They also give you a reference number in case you need to call back for further advice and will inform Trading Standards if necessary.

I've only just come back to this - thank you everyone for the advice, I will look into it further. Very much appreciated.

KN, they are already trumpeting about putting the festival on in 2010 so presumably not about to go bust. I think they're probably seeing what they can get away with.