Annoyed with venue – any advice
Ok this is going to be long, a bit of a rant and possibly a bit muddled… over something which I guess isn’t really that important in the grand scheme of things and yes I may be a bit unreasonable but I am really annoyed with them... please bear with me!
When we got married, the morning after we were at the hotel packing up and loading up the car until about 11.30. There were loads of staff around and a few faces from the day before I recognised. I spoke to the receptionist to say that we couldn’t fit all our table decs (8 fishbowls) in the car and could a friend come and pick them up in the week whilst we were on honeymoon. Yes, fine. Was all packed up in the car ready to go and I realised that we didn’t have the cake (top tier and whatever was left over as I knew there’d be loads). Went in and asked for it which took ages and was only given top tier to take home.
Got home and later that evening I realised that the brooch which was on our cake hadn’t been given back to us when they gave us the cake. This was a present from a hitcher so its important to me (she doesn’t know I don’t have it anymore! Sorry Kath!). I sent the wedding co-ordinator an email generally saying thanks you etc then put the following “PS” at the bottom:
“PS: We spoke to reception that we had run out of room in our car for the fishbowls used in the centrepieces and they said it was ok for a friend of ours to pick them up in the week. I forgot to collect the brooch that was used on the cake so please could this be given to our friend when she collects the fishbowls as the brooch was a present so I'd like it back if possible but I totally forgot about it this morning.”
To be honest I think it should have been with the cake and the cake offered back to us rather than having to ask and it wasn’t even ready but I worded the email like that rather than making a point about nothing.
Didn’t get a response to the email and it wasn’t given to my dad when he collected the bowls so when we got back from honeymoon I emailed asking whether it had been found and had the following response
“I have checked with the staff and been told that all the decorations were in the box. But can you please describe it to me and I have a look into our lost property items? The only other think that I can think about is it if someone collected it”
First I had heard of “the box” and other decorations. As far as I was concerned the table plan, pearl cake topper etc had been binned as they hadn’t been offered back to us. I would have liked these all back but was more interested in them finding the brooch.
I said: “[We] collected all the boxes that the fishbowls were in but they didn't have any decorations in. Do you think there is another box (the one I brought all the favours etc in with handles) with bits and pieces in if they say that all the decorations were in a box?”
And she replied: I have the box in my office, ready for you to collect, I have checked and is not in there. Did you check if any one as picked it up?
I said: “I've checked with Dad and he definitely only picked up 8 identical boxes with the 8 fishbowls in from the room opposite the reception desk. He didn't pick up a different box with anything else in so it must still be at the hotel somewhere.”
So anyway we arranged more recently for a friend who passes the venue to go and collect “the box” as we live a little way away from the venue. It wasn’t our box!!! It just had a few lilac favour in and some plastic boxes – our theme was brown.
I emailed this:
“Hi Monica,
The weather was too bad to drive from Southampton to Bournemouth on Sunday so a friend of ours picked up the box from reception yesterday.
The box isn't ours though!!! It has a plain guest book box and a few lilac coloured favours in a clear box.
Ours should be a brown cardboard box with handles and I'd expect it to have a guest book box (with personalised brown monogram with our initials, name and date), the pearl cake topper, maybe the cake brooch, brown table plan, brown favours. Everything brown!
Can you let us know when this is ready for collection and we'll see if our friend can come back to collect it?
Thanks.
Lisa”
I didn’t get a response despite receiving a read receipt and after chasing I received this today:
“Hi Lisa, Thank you for your e-mail. Unfortunately that was the only box that was left from April. Kind Regards Monica”
B*llocks that was the only box left over! Previously in her emails she was talking about the staff putting all our decorations in a box and her searching through it for the brooch.
So… I know its only a few things but they have lost a whole box of our things and it’s the principle. They managed to loose our CD of ceremony wedding music on our wedding day despite be giving it to them in person the day before!! The things I am disappointed in loosing are the brooch and guest book box that was personalised by prettywild which matches our guest book. It had our names and date on so it couldn’t be given to another couple by mistake so have they binned it?!! I made the pearl cake topper myself but if I had paid someone to make that I’d be p/ssed off about not getting it back.
Not really sure what to do as don’t know whether its been binned or given to another couple of still in the hotel!
Sorry that was majorly long and a right old rant and I shall expect a “there’s a bridezilla on WP” post from OT! ? I don’t think I had a strop on here when I was a B2B so I fancy one now!
BWC – Help! You’re good at things like this!
Sorry the text is so small, I typed this in Word and I can't see how to make it bigger once pasted.
Lisa x
PS: I'm popping out for a bit but thanks to anyone who reads or replies and I'll check back later.
