I had a client react to a perm yesterday, I can't go into details but if everything she has ever had wrong with her is to be believed, she wouldn't be alive. She is known to exagerate a lot about various things, but mainly illnesses.
Anyway, as soon as I had put the perm lotion on, she said it was stinging, so I rinsed it off straight away. She said it was still stinging when I left, so I advised her to call her GP. I spoke to the L'oreal helpline last night and she has offered my client allergy testing and said they can test the retainer to see if it was a problem with the perm. I passed the number on to my client and she spoke to l'oreal this morning.
I had a follow up phone call from l'oreal to say client doesn't want to go to GP but symptoms worsened and she had phoned the out of hours last night. Apparently they were worried because her body had swollen and she had a rash and tingling lips. But she still refused to be seen. L'oreal are sending her a letter advising her to be seen by her GP before it is permed again, and I have said the same. I'm going to call her later and tell her I'm not comfortable re perming until she has the all clear from docs, but I don't trust that she will actually go. I really think she will say she has gone and everything is fine, but I need to know for sure. So is there anyway I can find out is she's been and what course of action is being taken? Can the GP write me a report up for my own records? I'm thinking not because of confidentiality, but I don't really know what else to say. Any advice will be very welcome ?
