Hi Ladies
I need some advice please. I have a bride who has called me today telling me that they are splitting up 10 weeks before the wedding. Luckily, up until now I have never had to deal with a cancellation so close to the wedding.
We've become quite close, like I do with most of my clients, it's natural, but I just don't know what to say to her. She's in such a delicate state but I know that suppliers need to be informed and they are going to want to be paid. She knows that she is contracted, including to me, but I also know that she can't deal with it at the moment and he isn't really contactable.
Has anyone had to deal with a client/friend/family member who has split from their fiance so close to the wedding? I know I am a business at the end of the day but I just can't bring myself to upset her by talking business.
I thought being in this industry for so long I had dealt with most situations, but luckily never this one.
Some words of wisdom would be great
Thanks ladies
Ruth❤️
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