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Beginner October 2004

Can I ask a quick question about reclaiming train fares due to late running trains?

NumbNuts, 25 July, 2008 at 09:24 Posted on Off Topic Posts 0 2

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I'm trying to work out if I'm due for a partial refund - my train out of Cambridge last week broke down and we ended up leaving about 25 mins late. I know this in itself isnt worth a refund, however it did mean I missed my connecting train, which is only hourly, so ended up arriving at my destination an hour late. Am I entitled to a refund on this - ie. is it the journey running late or just the individual train ride?

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Latest activity by NumbNuts, 25 July, 2008 at 10:01

Beginner August 2007
Mrs S Smith · 25 July, 2008 at 09:34
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I wuld seriously doubt it, but it's always worth a try?

In the past my train's been cancelled, and then the next one's been a "fast service" to London, so I've had to wait for an hour for the next train ?
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Beginner
RedB · 25 July, 2008 at 09:35
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You may have to check the website of your rail company to check the terms, but I'm fairly sure I have made a similar claim with First Great Western successfully, so I think it is for your whole journey. They normally need the tickets for your journeys and either a form filled in or a letter stating what happened. They have been quick in the past to send the compensation to me, in vouchers usually.

Red
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Beginner October 2004
NumbNuts · 25 July, 2008 at 10:01
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I've been trying to look Red, but it's not clear at all. I may write to them and hope (both trains were run by the same company)

Mrs Smith - that was the problem here, I only needed to go halfway down the line.
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