Can't create the app :(

Hi Jenni,

Thanks for getting in touch and we're sorry that you're having problems creating the app.

We'd like to speak to you over the phone about our new app release and the issues that you are currently experiencing, so if you could please email me your phone number, Adam from our techincal department will give you call back shortly.

My email is francesca@hitched.co.uk.

Thanks,

Fran

I've been having the same problem. I've tried using different browsers, and even different computers/laptops. Just gives me the loading spinner. I left it for a while once to see if it was just slow... 2 hours later it was still going!

Hello fayefleetwood.

Sorry to hear you are having problems setting up the app. Could you let me know more details of what browsers you are trying please? If you are unsure of the versions can you visit https://supportdetails.com/ and enter your email address and mine (aimee@hitched.co.uk) and this will send me all the details I need to investigate what the problem may be.

May I ask if the app has been successfully set up at all? If you visit this link: https://www.hitched.co.uk/planner/guestapp/manageevents/default.aspx are you shown your app set up or are you redirected back to the information page?

Many thanks,

Aimee

Hi Aimee,

I tried the latest versions of both Google Chrome and Safari, both on a windows and a macbook. The link takes me to a page that gives me a link to "set up" the app.

Hello again!

I tried with Internet Explorer and it worked perfectly. Seems like it might be a bug - I know Safari and Chrome use similar webkits... Might want to get the IT guys to have a look into it.

Hi fayefleetwood,

Thank you for getting back to me - we updated our site yesterday with some bug fixes so I hope that you no longer have any problems.

Please don't hesitate to get back in touch if you have any further questions.

Thanks

Aimee