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cinnamon009
Beginner December 2014

Do we need to get solicitors involved? updated with flash of bling!

cinnamon009, 20 April, 2014 at 16:59 Posted on Planning 0 15

My H2b did a lot of research before buying an engagement ring and ended up buying the diamond separately from a diamond merchants and having it set by a jewellers into a specific Solitaire twist design.

I loved the ring and it was exactly what I would have chosen but someone then asked if I was nervous wearing it as it had only 3 prongs holding the diamond in. I had no idea what they were talking about until I googled it and was worried when I saw the number of comments saying a 1 carat diamond should have minimum of four prongs, ideally six. H2b phoned the jewellers who admitted that the design was for a much smaller diamond and wasn't really suitable for the diamond he had bought. He was obviously annoyed so they agreed to reset the ring adding an extra prong and changing the design.

Well it is now 9 weeks since they took the ring and we just keep getting fobbed off with excuses everytime we phone and chase where it is. First it was taking longer than they thought. The last excuse was that the designer is a perfectionist and won't release it until he is happy with it so they can't give us a date it will be ready for.

They have now had the ring longer than I was able to wear it!!! I'm just not sure what the next step is. The diamond was extremely expensive and wasn't bought through them so I'm really worried that they have lost it and won't admit it. Getting solicitors involved will be expensive and I'm not sure what our legal standing is. My h2b said to them it is getting to the point now where we just want the ring back in whatever state it is in and we will take it to an alternative jewellers to get set. They refused to release it.

it isn't a local jewellers otherwise I would be in the shop refusing to move until they give me my ring back. Any ideas from hitchers?

15 replies

Latest activity by alabastamasta, 25 April, 2014 at 14:13
  • Ice Queen
    Beginner January 2007
    Ice Queen ·
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    I would be giving them 7 days to reply with a delivery date and tell them that failing this you will be seeking legal advice - it is not acceptable

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  • C
    Beginner
    cw2b ·
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    Did OH buy it with cash or on a credit card? If you use a credit card you do get some protection and can claim back, I think it is section 75 of the consumer credit act. Citizens advice would have more information.

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  • AuntieBJ
    Beginner September 2014
    AuntieBJ ·
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    View quoted message

    This! Set them a deadline and then stick to it x

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  • pammy67
    Beginner April 2015
    pammy67 ·
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    I'd write to them giving the. 7 days to return your diamond and refund the coat of the setting. Inform them that if they fail to comply you'll report the matter to the police and trading standards as it's potentially theft.

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  • terri_cramp
    Beginner May 2015
    terri_cramp ·
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    But that is your ring!!! they can't refuse to give it back, its stealing... I really hope you get it back soon and when you do you're gonna have to flash that bad boy, it sounds beautiful!!!!

    X

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  • C
    Civil Ceremonies ·
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    If you do decide to give them 7 days put it in writing and tell them that time is of the essence.

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  • Holey
    Beginner July 2011
    Holey ·
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    That is ridiculous!

    I agree about putting it in writing and sending it recorded delivery. Failing that is it really not an option to visit them in person? For a 1 carat diamond I'd travel a long way!

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  • goldpants
    Beginner May 2014
    goldpants ·
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    You need alabastamasta, a hitcher who is also a jeweller, she might know the next best step!

    I'll try and track her down for you and see if she can help Smiley smile xxxx

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  • alabastamasta
    Beginner May 2014
    alabastamasta ·
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    Hi hi - thanks for the heads up, gold pants!

    Cinnamon009, do you want to email me? *************@*****.***; happy to help if I can!

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  • cinnamon009
    Beginner December 2014
    cinnamon009 ·
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    *****Update*****

    ok. So I got my ring back today after saying they had 48 hours to get it back to us......and given they have had it for 9 weeks I don't think they have done what we asked them to do - ie make the band a bit thicker and the setting more secure. Only difference I can see is a tiny ring underneath the diamond. Does this make it secure enough without another prong? There are still only 3 prongs and the diamond is 1 carat. (Apologies for my nails in the after shot - my engagement shellac manicure ruined my nails so I'm trying to let them recover before the wedding by leaving them alone.)

    Before


    After


    After

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  • cinnamon009
    Beginner December 2014
    cinnamon009 ·
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    Ps. I think me trying to adjust the size of the pics manually has distorted the shape of my hands. I don't really have freaky hands. honest.

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  • AmyandRoss
    Beginner March 2015
    AmyandRoss ·
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    Beautiful ring.

    I'm not too clued up to these things but mine is a 1.5 carat and it's in a 6 pronged setting. I didn't want this many but the jeweller refused to do any less due to the size of the diamond. So going by that, I would've thought it would've needed a few more?

    Xx

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  • A
    Beginner July 2015
    AmyRobbs ·
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    My ring is 1 carat and has 6 prongs. I don't know if that many is needed but 3 doesn't sound enough to me. I'm not an expert but I'd be nervous wearing mine if I was unsure how secure it is

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  • alabastamasta
    Beginner May 2014
    alabastamasta ·
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    Hiya

    Definitely not enough support for that stone; should really have four at the *very* minumum, ideally 6. Email me again if you want to Smiley smile

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