I sold an item and the buyer is now saying it does not work. I now 100% that it did work when I sent it as I tried it with new batteries.
He emailed to tell me it didn't work so I suggested that he try new batteries.
He said that as I described the item as new (which is was) then he should not have to go out and buy new batteries. I explained that if his batteries were drained then the machine would obviously not work.
I said if it still didn't work then I would refund the item cost and P+P that he had paid.
I suspect even with new batteries he is going to say it doesn't work.
He has asked if I am also going to pay for him to send it back? Do I have to? I suspect that he has either broken the item or it isn't exactly what he wanted. Although I can not proof this. If I pay for his P+P I will lose out on the ebay fees already paid, the item (because it is now broken) and his P+P I will be out of pocket. But on the otherhand it probably is the moral think to do.
