Error messages

Hi Alison,

Yes we can see that a few people are hitting our error page today. This is a new problem, we resolved the previous ongoing problem with a patch applied on 16th April.

This graph shows the number of times the error page has been displayed to visitors. You can see where we fixed the problem in April and the blip we are experiencing this week.

We had a problem overnight on Sunday which has meant that the maintenance tasks on the forum database did not run. They should run tonight which we think will fix this problem and should speed up the site.

Sorry the inconvenience and please be assured we are monitoring this carefully.

Dean

Hi Dean,

Thanks for the update - it's still happening today though. I just replied to a thread and got an error page, the reply is posted still though..... A few other forum members have mentioned this on the wedding planning board too.

Alison

Hi
It looks to us as if the reboot of all the servers this morning fixed the problems. Has it been ok for you today?
Dean

Hi Dean,

Yes looks ok today - thanks. Will let you know if the problem recurs.

Alison

Just had the same error message page - but this time my reply didn't post.........

Still getting an error message today, looks as though the posts are getting through though. What's the latest on this please?

Had a different error page this morning - a 404 page after I tried to post! Checked the forum and my post hadn't gone up, so re-typed and re-submitted and worked second time around.

Am sure everyone would appreciate an update on what's happening please - with regard to us suppliers who've paid for the service will we be compensated for all these problems, or get a free month's subscription for example? Sure I'm not the only one getting hacked off with it.

Alison

Hi Alison,

We haven't seen many of the generic error page issues today, only 8 so far. We did have a blip on Tuesday when the error page was seen 344 times (out of over 46,000 page views in the forum that day). I can see in the error logs when you get the error page because if the person is logged in then that is recorded as part of the debug detail.

The 404 error page is not one I've heard of getting after a post - looking at the logs that error has been seen 13 times today which is about the norm.

I'm not sure if you are getting errors more than others, it does look that way from the stats - can you complete this https://supportdetails.com/?recipient=dean.yardley@hitched.co.uk which will help us understand your browser etc to see if we can spot anything unusual.

Thanks

Dean

Hi Dean,

Have completed that for you - hopefully you can get to the bottom of it. Will let you know if I get more errors.

Alison