What can we do?
we are in the process of buying a new house, the financial advisor came out last week, he scanned all our wage slips, bank statements etc and when he left, we felt that was it, our application would be submitted and we'd have a mortgage in place. we then get a letter from the mortgage company saying the wage slips never scanned properly and could we send them out, fair enough, these things happen. we then get another letter to say he ha scanned the wrong bank statements and could we send out specific ones. we started getting a bit annoyed by this time we then get a letter from our solicitor outlining the costs, one of which being the stamp duty which we'd never even thought about and the finincial advisor neglected to tells us, to make matters worse we then find out we should only have been charged £95 for his service which he charged us £295 for a lifetime service! we phoned and complained to the head office who told us he would have discussed the lifetime service fee and the one off fee with us which he didnt!!! we have been saving so hard for this house and if someone is sitting in your livingroom offering you a service for £95 or £295 i think i know which one we would have chosen, its now a case of his word against ours and we just feel sooo annoyed, i have no idea what to do!
sorry turned into a bit of a rant but its soo frustrating!!
x
