First venue viewing ..... disappointed

Hello and welcome to hitched ?

I think this would put me off booking a venue, it sounds like really bad customer service and I would be worried about this on the day.

I'm not from your area so can't offer any specific venues but have you considered hiring a village hall? They are normally reasonably priced and are a blank canvas so you can do things our own way ;-)

Hi Steph,

I just read your post and saw you were from surrey like me so thought I would reply!

Me and my fiance saw our first venue on Thursday just gone! it was lovely! ....however the wedding coordinator seemed a little scatty which concerned me! (got our names wrong TWICE to start with)

Have you tried any of the Devere wedding venues? They seem to be good. It depends where abouts in surrey you are but there are quite a few different venues around here which seem to cater for all different styles and budgets.

Melissa x

Hi Steph,

I can't give any help on venue ideas but I can totally understand that you have been put off by this venue. I am the same, if suppliers who I have contacted get my name or the date of our wedding wrong it puts me straight off them! It is all about the first impressions isn't it? I think you should keep looking. Hopefully someone on here can suggest somewhere. Then you will look back on this and think it was all meant to be this way... x

That customer service is not acceptable. Lateness can be excused with an acknowledgement that she will be with you shortly. This might be the person you have to deal with on the day and need confidence in them. I give all my brides the attention they deserve, it is a very important day to them and it needs treating as so.

Definitely don't go there! Keep hunting and I'm sure you will find the perfect venue x

You are not alone. We have looked at abou 10 venues ranging from rooms above pubs to historic houses to 5 * hotels and the service we have recieved at some has been atrocious!

Thereis big money in weddings so I was amazed at how most places just don't know how to sell their own venue! We have experienced incompetence, rudeness and disinterest!

We felt like there was no hope many times but we found our place :-)

Chin up, your next viewing will be amazing!

X

That's not good at all! i wouldn't want to be going somewhere that treated you like that! Whereabouts in Surrey are you?

I'm pleased people don't think I'm being too precious! I talked to my future sil and she agreed it sounded rubbish in terms of service ... Back to the drawing board! I'm in East Surrey ... right on the boarder of West Sussex which gives us a few more options. I was determined not to spend double figures on the wedding .... Not because I don't want a lovely day but because I can't justify it on one day when it's about the rest of our lives .... Thanks for the responses!

Steph

Hi Steph,

You're not being precious at all...if they are like this now they could be this unprofessional further down the line!

We are also on the Surrey/West Sussex border.

We considered a couple of new venues as they have some great deals.

Both of them are barns and self catering so really flexible.

First one is Tulleys Farm, they've been doing functions for years but only this year started doing weddings. We couldn't have out wedding their as we fall into their xmas party season.

The second is Old Green Barn in newdigate, they were really lovely to deal with but unfortunately our date was booked (we'd already changed date once to fit around our church and we didnt want to change again).

Stay positive you will find something!

I cant believe the service that I have had from some venues-its been astounding, so I know exactly what you are talking about.

I had my heart set on a place and even though they were terrible at communicating and being organised I was still giving them chances to get it right.

I gave up and am so relieved - Yesterday I paid my deposit at my venue and the level of service there is one of the things that make me confident that its the right place.

This is a massive spend for most of us so the bare minimum is good service yet so many venues get it wrong -

Hope you find somewhere nice soon

Thanks so much mrs boo .. I had heard tulleys are doing weddings now! Have emailed today!!where did u for in the end? Xx

^^^^^^THIS^^^^^^^^

Don't despair, there are many venues out there.....

Peter

Go with your gut on this one - bad customer service is inexcusable. As many posters have said, if the venue can't be bothered to make a decent first impression then how will they be when you really need them? We looked at 7 different venues, and I think each one surprised us (in positive and negative ways!). It's amazing the impression a good website can give...

We eventually went with somewhere we looked at as a bit of a last resort, BUT it turned out to be gorgeous and the woman who manages it is wonderful. She even ran us back to the train station after our viewing! Good luck with your search, you're sure to find somewhere else MUCH better

I also completely understand where you come from, our first venue i loved from the website but when we got there it was just humf! and the co=ordianator couldn't even explain to us the different packages and other things - I won't rant about that!

I would suggest looking at lots of venues - even ones you don't think you'd like as that's how we found ours.

have you seen tis website/mag https://www.yoursurrey.wedding/

they may have some venues on there x

I wouldn't worry Hun first venue we looked at my partner loved I hated I didn't like wallpaper decor etc. second venue I loved he hated as he thought it was too small 3rd venue we both loved my mother hated lol thought it was too small and overpriced which to be honest me and my partner could totally understand where she was coming from so finally on a spur of moment decision I booked a viewing for another hotel but I thought it would be way out of are price range however I loved it my partner loved it and even my dad wanted to view it and was impressed and the price was actually he best quote we were given and we our only having a party no sit down meal and they were so understanding and helpful.

so my advise is shop around Hun I went to one venue and soon as I walked in I could tell they were off with me and acting like I couldn't afford their venue despite the money being in the bank and frankly because of their rude service I refused to book with them and went else where.

Hi,

We had a really disappointing experience at the weekend too. We'd set our heart on the very first venue we'd seen back in June and finally saved enough for the deposit.. so phoned them up a month ago and was told they couldn't see us for a month until this Saturday. Duly turned up on Saturday morning really excited about booking our wedding only to be told she didn't have our names down at all. This would have been fine but 3 other couples then turned up at the same time, each time someone walked in she said (whilst pointing at me and my fiancee) "well we've had some people just turn up without an appointment but do you mind me showing them around (ie. me and my fiancee) at the same time.

Add to this that apparently they no longer let you have a choice of caterer and the venue was still in chaos from the wedding the day before and the net result was one lost customer

I started the day on a complete high and left in tears. Such a shame as they probably ended up with 4 disgruntled couples all for a little organisation/manners.