Im asking on behalf of a friend, He bought something off a seller, paid successfully by paypal, 8 days later no goods, contacted seller over the next two days- no replies, next thing he gets a letter from fleabay saying the seller has logged an unpaid dispute and the seller says that the two of you have have mutually agreed to withdraw from the transaction.
1- seller had no contact with my friend, wouldnt reply to his emails.
2- my friend paid in all good faith.
3-when my friend checked to cancell his payment from paypal, it said that the seller wasnt even registered.
4-my friend contacted fleabay to ask for thier help cos fleabay was saying that my friend may get a strike against them
5-fleabay are asking my friend to telephone the seller to mutually come to an agreement over this issue.
question,
1- does this sound dodgy?
2-should fleabay being doing more to help my friend?
thanks if you have got this far, hes so angry tonight.