I need some advice from you lovely ladies. Our florist didnt start off too well! It is a big company and when the florist first came down to see us she was very abrupt and rude. We told her we were looking for artificial flowers as 4 of the main party are hayfever sufferers (me, MOB, MOG, and BIL). To this we got told that this is highly unusual and she had been there 10 years and never known of artificial flowers being used for a wedding. She then proceded to remove all of the sample books from the tables as apparantly there was no point in us looking at them as artificial were much more expensive!! My MILTB then expained that 11 years ago her daughter had had artificial flowers from said co! This was just recieved with well I will have to go and ask if it is even possible.
As you can imagine we very nearly just got up and walked out. However she did come back (she had obviously been told it was perfectly possible and reasonable!) and took us round the shop, she was at this point quite helpful and enthusiastic so we decided to go on and see what happened. They emailed me a quote a few days after (interestingly the same sort of price as the fresh!!) and all seemed well.
A week or so ago I got a call from them the florist to say that they had ordered some roses but they had come in and she didnt think they were the colour we were looking for so could I come and check them. I tried to phone to book an appointment but no reply! I also emailed and got nothing! So I poped in there and the staff were very helpful (my florist not there that day) and showed them to me. They were bright white (my dress is ivory so I wanted ivory or cream) so I told her they were not suitable.
Yesterday I get a call from the florist to say I couldnt have the ones we origionally picked as they come in a mutli pack and the lady who ordered them wouldnt order enough for the bouquets. The ones I saw the previous day were apparantly the only other ones they could get! But apparantly I could source my own.
Personally I dont think the florist that is doing this wants to do the flowers at all. She is not helpfull and MILTB and I are more than happy to complain and get a new florist but do you think it will make much difference as it sounds like the other lady that orders them isnt that helpfull either?
I just feel a bit lost. Should I stick to my guns or go elsewhere?