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MrsBoo
Beginner November 2014

Forum Search not working

MrsBoo, 10 September, 2013 at 17:18 Posted on Feedback to Hitched 0 5

Hi there,

When i try and search for posts it always says my search could not be found, no matter what I search for??

Thanks

5 replies

Latest activity by Dean @ Hitched.co.uk, 16 September, 2013 at 10:09
  • Fran @ Hitched
    Beginner April 2012
    Fran @ Hitched ·
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    Hello,

    Thanks for your message.

    Would you mind letting us know which browser you are using - and on what device you are working on?

    For example - Safari on an iPad.

    And - would you like to try clearing your cache and cookies. We make updates from time to time, so this may have an effect.

    Thanks,

    Fran

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  • MrsBoo
    Beginner November 2014
    MrsBoo ·
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    Hi Fran,

    Thank you for getting back to me.

    I have cleared cookies etc but the search still isn't working.

    I am on Safari on a Macbook.

    Thanks

    • Reply
  • Fran @ Hitched
    Beginner April 2012
    Fran @ Hitched ·
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    Thanks for letting us know.

    We'll now log this as a bug and our development team will investigate.

    I'll let you know when this has been fixed.

    Thanks again,

    Fran

    • Reply
  • Bookish
    Beginner August 2014
    Bookish ·
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    I'm having the same problem with Safari on my iPhone. I've cleared cookies etc too. I've been able to do it in the past.

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  • ducks in a row
    Beginner June 2014
    ducks in a row ·
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    I have the same problem with Chrome and Internet Explorer

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  • D
    Beginner December 2012
    Dean @ Hitched.co.uk ·
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    Hi,

    To get search working again we've had to recreate the search index. I think we might have hit the maximum size for the search index as we had every post since about 2003 in the index.

    At the moment only posts and blogs since about the 7th Sept will be in the index. We'll leave it a few days to make sure everything is stable and then add back the posts from the last year.

    Dean

    • Reply

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