Grrr, Debenhams shoddy service

Could you not try to ring round some stores to see if they have any in stock? Might be easier than trying to change your theme?

I know from experience that Debenhams online and Debenhams in store are like trying to deal with 2 separate companies!! Just never try to return something you have bought online in store! x

Aarghhhhh! They will feel my wrath, PMT plus Bridezilla!

Is a size 6 classed as a size 10 in some countries?? Maybe they think that........??

I wouldn't be surprised Teehee, but it was ordered on the UK site.

I expected more from Debenhams TBH.

x

Since you have been having so much bother with Debenhams I would try and contact a dressmaker and see what they think before returning the dress. Is there much detail on the BM dress?, it might be altered quite easily.

Https://www.debenhams.com/webapp/wcs/stores/servlet/product_10001_10001_81651_809651_-1

This is the dress, do you think its feasible to take it in?

She's tall but only 14 so hasn't filled out yet.

x

Their refund policy changed a few months ago...you CAN now return items bought on line to a store, just take your paperwork in.

It does sound like it's been a hassle though. Stick it in writing again, you may get a gift card or similar.

PS, if you do this you could argue for Debenhams to reimburse the price of any alterations (keep the receipts). Good luck!

I'll certainly be trying! Good job I've got 11 weeks and not 11 days eh?

xx

If the back is quite plain I would think it would be easy enough to take in...just get a padded bra though ?

I'm not sure it can be taken in, its a side zip, and there are 2 panels either side of the centre seam and then the 2 side panels.

I'll take it into town on Thurs and see what Quickstitch say.

When we were doing our gift list we were told that Debenhams Online is completely different to the stores, with a completely different distribution network, so there's a very good chance that the stores may have it even if Online don't.

Just ordered 2 of these and am sending both the Debenhams ones back.

http://www.next.co.uk/shot.asp?extra=sch&b=X43&p=92&s=1&n=Women&pid=445-020&exclude=00AB00%7c00A00&returnurl=http%3a%2f%2fsearch%2enext%2eco%2euk%2fsearch%3fp%3dQ%26lbc%3dnext%26uid%3d922517000%26ts%3dv7%26w%3dDresses%26af%3datt4%3abrown%26isort%3dscore%26method%3dand%26filter%3dsubset%253a1907%26nxtv%3d0%26nxti%3d0&bct=%26quot%3bDresses%26quot%3b%26nbsp%3b%26gt%3b%26nbsp%3bBrown

Oh!, I likey ?, which colour are you going for?

But they're black aren't they? Didn't you want brown dresses? ( I love the chest bit on the new dresses )

Good luck I hope you get it sorted! I got my bm dresses there and they were fine! I just phoned around all the stores though so maybe try that?

xxx

They're chocolate brown and as near as I'm going to get I reckon.

my head is battered now!

x

You should be able to call customer services and they will help you locate a product - they can see which stores have which products. If it is too far away to collect then you can liase with the store for them to send it to you at a minimal cost. I've done this with success.