I bought some stuff on M+S gift cards (which were wedding pressies) online, it said it had gone through and there was a small balance to pay via my debit card. Roughly about a tenner for the over spend plus postage.
Just checked online and they have taken the whole bloody lot off my debit card so my bank account is now totally wiped out and more or less zero balance. It's the week before pay day, so am brassic.
The unhelpful 'ummm ahhh' snotty snuffly advisor on the phone told me they can only send me a cheque for the gift card amount, rather than refund my bank account directly.
I had to argue my case with him, I felt a bit bad doing it as I could tell he sounded really rough and it isn't his fault, but I really can't understand how they can take the money directly from me yet couldn't put it directly back, and no matter what it was their error and I shouldn't be out of pocket.
He eventually said the manager gave him 'special permission' and they are going to refund my card...which can take around 5 days. FFS.
