Last week had to be the most horrific working week I have ever had. I work for the Government and deal with people who in are Mortgage arrears and at risk of losing their homes.
We’ve been really short staffed since June however my boss has been sitting on her hands and hasn’t gotten around to recruiting for the 3 members of staff we need to replace so the rest of the team are having to take an extra amount of work. Its got to the point where its all getting to much for everyone and we are all stressed.
Myself in particular I’ve hardly slept in weeks and when I do I’m having night terrors, something that happens to me when I’m stressed. Boss however has told us just to grin and bear it.
Last week was the straw that broke the camels back for me. There is an external contact that we need to deal with who works for a council and contacts us on behalf of these homeowners. She is a nightmare.
I swear this women’s mission in life is to make our job difficult and push us all to the brink. I hate having to deal with her at all as she is rude, obnoxious, aggressive and down right difficult.
So last week after two awful phone calls with this women where she spoke over to me, wouldn’t listen to what I was telling her, called me a liar, screamed down the phone and then told me to get a grip when I told her I wouldn’t be spoken to like that I had enough and told her I was terminating the call which I did.
Some minutes later an email appeared in the team mailbox which EVERYONE has access to making a complaint about me. To be honest it was more of a personal attack against me stating I’m unable to do my work, I’ve withheld information, fabricated evidence and I’m just down right incompetent.
I spent two hours breaking my heart crying in the office over the whole situation and emailed the teams lead to state I wont be taking anymore phone calls from the person and that after the various phone calls and emails I’ve received over the last few months that I want to lodge a complaint of bullying against her.
Whilst my immediate manager backs me 100% as does the rest of the team, the team lead is really reluctant to do anything about it and is trying to persuade me not to. I’m really annoyed by the whole thing as the women has been allowed to abuse us for months however anytime we complain we get told she hasn’t crossed the line yet so nothing can be done.
Well I think she has crossed the line. I don’t get paid enough to suffer abuse from people like that and I’m not willing to put up with it. Last week was utter hell for me and I’m now at work jumping every time the phone rings as it might be this women again, I’m still not sleeping because I’m worrying about it and my stomach is now really upset with all the stress. The team leads answer try not to worry about it!!
Sorry for the rant, just had to get that off my chest before I assault someone with a stapler.
