How long would you wait?

Oh that's terrible ! I'd go berserk on her...! I also wouldn't wait much longer to take it further. Money transfers are done within a few hours and she can most likely do it online, so my guess is she just doesn't want to refund you. If it were me, I'd probably check my bank account again on Monday and if the money doesn't show up, I wouldn't wait another day.

I have had to really bite my tongue. How she thinks she is in the right is beyond me! Hasn't said sorry or acknowledged the colour isn't right! Luckily my wedding planner over there said about gloves so we did a last minute buy and they looked really sweet and the girls loved them. Just cannot believe the poor customer service and products some wedding companies provide!

My view she's had plenty of time to sort the refund so contact her and say you're taking it further unless the money is in your bank by whichever date you code. For all she knows you have now had to pay out twice for the flowers! I agree if buying artificial they should be perfect. Don't let her mess you about over the refund as she did over the delivery.

I wouldn't wait any longer! I went and spent loads of money on Boxing Day and my account updated itself fully on Monday 4th. A few things showed by New Year, but not everything.

I'm really sorry this happened, but I hope that the Wedding was wonderful otherwise? xx

Thank you ladies. She acknowledges it didnt go in as the code was wrong.... I know she's lying as she said she will have to pop into the bank weds and still no refund! With the exception of bank hols and weekends my bank updates pretty quick. Citizens advice gave some advice on wording which I used and seemed to scare her but I'm getting concerned she won't have the money to give back. I'm kicking myself for ordering flowers when muffs would have done! The wedding was amazing and I didn't care about the flowers when we were there it's just the time wasted waiting for flowers I'd be embarrassed to give

Write to her with a final date and say if the money isn't in your account by then, you will pursue it in the Small Claims Court. Making a claim through the Court is really easy, and if you're able to send them evidence like copies of correspondence, photos, receipts etc you'll probably find you can do it all by post or online.

Thank you madam red. I wasn't too sure what the next step was so its good to hear it can be resolved potentially by post. I have loads of ohotos and the original invoice with the delivery date and all the messages for date and time changes etc etc. I sent her some of the photos so she knows I have them. Trying to avoid court if I can but will be contacting the wedding venues we found her at to avoid this happening to other brides. Luckily she was only doing boyquets and buttonholes, can you imagine if she was decorating a venue??

Totally agree with jayne e

This is absolute BS and I wouldn't give her much longer if I were you. There is no way a business like hers doesn't use internet banking, and that she has to physically go to the bank to arrange the payment. I assume you didn't pay her in cash, therefore she must have some internet banking facilities. Her attitude is equally shocking throughout the whole thing.

With the website gone, I'm afraid I would expect the worst. Do you have wedding insurance?

How did you pay? The money should be in your account now so I think you should start taking action now. The course of action depends on how you paid.

Does she have a facebook page? Go on and leave lots of comments.

If you paid by paypal, start a claim now.

Whats her business name? THere are pages on facebook to make people aware of wedding scammers too!

I paid by bank transfer- wish I'd done it on credit card dammit! The account was a business one but then again the business is her name. It's victoria's flowers but if you search her she no longer comes up. I have wedding insurance so if worse comes to worse I will use that but I'm hoping she will wake up and realise what a twat she has been and how she can ruin peoples weddings. I'm so glad I changed my mind and got someone else to decorate in the UK or I would be banging on her door! I just hope she quits rather than carries on as she is clearly using fakes at shows as hers were nothing like the ones she has at the shows!

No problem. I had to go through the process fairly recently to deal with a builder who didn't finish the work I'd paid him for, so if you choose to go down that route and want any help feel free to drop me a message. Just a word of warning, if you think you might have to go down the Small Claims route, avoid any public comments on FB etc, especially any naming her. It's tempting to sound off, but at the moment, technically all you have is an unresolved dispute. You want to retain the moral high ground and avoid the risk that she produces copies of your comments and counter-claims for libel.

Hope it gets resolved and you get your money back.

I am so sorry that they were awful, and the fact she even got the colour wrong!

However, IF you do go down the small claims court route, get a new ringbinger, and print off every email, letter, and even print off any texts between the two of you. That way, if you do end up going everything is all in one place. Also go the bank and ask them to print off the bank transfer to her from you.

Also if I was you, I would also pay and print off Companies House records for the company.

*Edit - If you send anything via post, get signed for, that way you can track the letter via Royal Mail, and then again will have proof of her receiving the letter.