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MrsToffee
Expert April 2015

Internet Shopping Moral Dilemma

MrsToffee, 22 December, 2013 at 00:03 Posted on Off Topic Posts 0 20

Hi all! I'm new to this particular part of the site but have been over in Wedding Planning for a little while.

I'm after some moral guidance really; I ordered my H2B a tshirt for Christmas off the internet. After AGES it hadn't arrived so I got in touch with the website yesterday and they said they'd send a replacement out using express delivery and it arrived this morning. Great, problem solved I thought!

However have now just come to start wrapping some presents and I came across an unopened parcel; Hmm must be one of the DVDs I ordered thought I but no it's another tshirt! Now I have NO idea how this parcel came to be in my little pile of 'presents to wrap' which did include some parcels all opened but with items replaced into boxes so no-one would get a peek; whether I put it there in an end-of-term, pre-Christmas mind fog or if my FMIL was here when it arrived (she was letting the plumber in) and put it there for me, I really haven't the foggiest!

But what should I do now? If I let the website know will I be liable for the cost of posting it back do you think? What if I fibbed a little and say my neighbour has just brought it round not realising they'd had it all this time? Or I could be very un-Christmas like and just keep both and sell one on?

Any advice please?

20 replies

Latest activity by PinkButterfly, 30 December, 2013 at 15:47
  • Icklefee
    Super May 2014
    Icklefee ·
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    Keep it and sell it!

    slightly different but I ordered a couple of items from a website for my OH, I didn't open the box until last night when I went to wrap them (silly really as there could have been wrong or missing items) and found they'd sent me 2 of one of the items! I've had no moral dilemma over it, I've wrapped it up for my brother's birthday.

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  • ATB
    Beginner August 2014
    ATB ·
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    In the case of yours IF I'd not have any qualms, their problem that their staff packed an extra item !

    To the OP, I'd be honest, and contact them saying the original item had turned up so I now had two, would they like one back. 9 times out of 10 you'd get told to keep it, but they may send you a mailing label or refund you cost of posting it back. Doubt it though, they'll claim for their lost item so would actually cost them to get the extra one back so won't bother! I'd want my mind put at rest!

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  • Icklefee
    Super May 2014
    Icklefee ·
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    ATB, I'd have let you know if you'd sent me extra items though ? . Wishing I'd ordered extra elf poop, the rainbow drops have been calling my name for days now!

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  • Meltdown
    Dedicated September 2021
    Meltdown ·
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    What ATB said.

    last christmas my sister ordered my OH a specific tshirt of the net. When it arrived it had a spot on it so she contacted the site and they sent a new one and said that she could keep the first. But when it arrived it was a different design, she contacted them again, and again they told her to keep the wrong one and finally sent out a perfect one.

    Sister gave all 3 to OH and he wears tshirt 1 with the spot anyway!

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  • MrsToffee
    Expert April 2015
    MrsToffee ·
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    Thanks all; will send them an email telling them two have now turned up, don't think I can bear to admit to having the first one here the whole time although I do feel very guilty about it seeing as it's my fault!

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  • 3d jewellery
    3d jewellery ·
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    Generally if that happens with me it depends on the value relative to the return postage, but if I ask for it to be returned I would refund the postage. The sender can only claim the loss if they recorded it in which case they would know you had it anyway. Say it just turned up, which is very likely anyway

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  • Cilla
    Beginner April 2012
    Cilla ·
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    I know you've decided to be honest but for what it's worth, I wouldn't be. I'd keep both and sell one

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  • AmnesiaCustard
    Beginner June 2011
    AmnesiaCustard ·
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    I'd return one.

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  • MrsToffee
    Expert April 2015
    MrsToffee ·
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    If they'd sent me two without me saying anything Cilla I'd definitely keep both! But seeing as they were so good when I said it hadn't turned up I feel awful; am going to email them tomorrow and will see what they say!

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  • N
    Beginner January 2008
    niche79 ·
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    I have no morals in this sort of situation, I would be returning the one I had recently acquired for a refund saying it didnt fit and keeping the other one for free, bad hitcher !!

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  • *J9*
    VIP March 2014
    *J9* ·
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    I'm a little ashamed to say this is what I'd do too. Naughty me ?

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  • *Teabag*
    Beginner June 2013
    *Teabag* ·
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    I would have no dilemma here - I'd contact the company and let them know that I had received two. If they let me keep one FOC then my conscience would be clear.

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  • AmnesiaCustard
    Beginner June 2011
    AmnesiaCustard ·
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    I'm actually a bit shocked that people would keep them and sell one. Not even have two to wear, but actually SELL one.

    I must be very innocent.

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  • ATB
    Beginner August 2014
    ATB ·
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    As I said, I'd be honest about it. Usually you'll be allowed to keep it. I'd feel terrible after they replaced it so quickly in good faith. I believe in Karma too Bonnie, but also like to conduct myself honestly regardless!

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  • OB
    Beginner January 2011
    OB ·
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    This happened to me. I haven't got round to sending the other one back yet but I never even opened the parcel. I wouldn't dream of keeping it. It has been a couple of months but it got buried in a pile of post and I forgot, but it's still in it's bag and will be going back in the post next week.

    It feels like stealing to me, keeping and selling it. Just my opinion though!

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  • Bookish
    Beginner August 2014
    Bookish ·
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    I'd contact them and go down the 'it was with a neighbour' route. They'll probably tell you to keep it and your conscience will be clear.

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  • MrsToffee
    Expert April 2015
    MrsToffee ·
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    Thanks all; had email back from company today asking me to return it using the 'normal' method; went on their website and this involves printing a packing slip and one of the options for reason for return is that more items were delivered than ordered, it also states that if the reason for return is their fault they will refund the cost of sending it back so hoping will get postage costs back; will be sending it as cheaply as possible anyway just in case!

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  • PinkButterfly
    Beginner June 2014
    PinkButterfly ·
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    Yep I would have done this too...

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