I bought my veil and tiara from a bridal shop over 2 months ago now. It was a different place to where I got my dress from, but they had really lovely accessories.
I paid in full for the veil (a cathedral length scatter crystal veil) and tiara (twilight style TLT4562) which combined came to about £200.
The shop told me that they'd be in within 2-3 weeks and that they would call me to let me know. After 5 weeks, I called as I hadn't heard anything. I was told that the veil was in but they were waiting for the tiara and that they would chase it up. A month later I still hadn't heard anything so my mum called for me whilst I was in work. She was told the same thing. Then today I receive a phone call to say the tiara has now been discontinued!!!!!! I explained that I ordered it over 2 months ago and she just said "yeah I know, unfortunately, the supplier lost your order".
There wasn't really much of an apology. I had to chase this twice and if I hadn't I probably would be none the wiser that my perfect tiara is no longer in production!!!
I am SO furious. I know it's a tiny thing and no one else will probably even notice the tiara, but it was PERFECT 
and now I'm gutted that I won't get to wear it. And even more annoyed at the terrible customer service!
Rant over!
