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AutumnRose
Beginner

Just had a phone call from venue - so upset

AutumnRose, 5 July, 2010 at 19:57 Posted on Planning 0 62

So with just under 2 weeks to go i've just had a really upsetting phone call from our venue.

We are having ceremony and reception at a gorgeous country hotel. We are using a small room for ceremony, their orangery restaurant for meal and then what they call the pavilion - which is a converted barn - for the evening section. Outside the restaurant there is a gorgeous garden area with a swimming pool, lawn and gorgeous flowers. If you picture it the resturant with huge floor to ceiling windows and terrace just outside sits on the top side of swimming pool (ie short side). The terrace continues at a right angle and goes down the long side of pool (with lawn in between) and outside the pavilion. The pavillion has its own bar and dance floor etc etc. After dinner we are having drinks and a jazz quartet on terrace outside restaurant and in evening a BBQ. Still with me?! We've got big garden candles to go around the swimming pool and loads of lanterns etc to generally contribute to a lovely evening atmosphere....

The driveway to hotel is about 1/2 mile long and at the other end there is a new barn they are converting, it's hidden away up a bank and totally separate to where we are. They told us all along there might be another function in there in the evening, maybe even a wedding reception but as its so far away from the hotel we werent concerned at all. The assured us that because of the way we were using the rooms there would be no other wedding in the main bit of the hotel - something i felt really strongly about as it's not a big hotel at all and i did not want to be bumping into another bride or having strangers wandering about in our reception.

So phone call tonight - venue saying the other building wouldnt be finished and they had an evening reception booked there for our wedding date (nice of them to tell us!). Would it be ok if we didnt use our evening room (beautiful converted barn with fairy lights on beams and a big stage etc) and stayed in the restaurant (way smaller, barely room for our band, dancing and 1 or 2 tables - we have 100 in evening). Not only that but we'd be literally 10metres away from the other wedding and both sets of guests would be out on the lawn/swimming pool area (with all my lovely decorations)......i said no.

They accepted that but are basically trying to work out how to fit in both weddings......the other might end up in resturant which would be as bad as the above option. We'd all be mixed together and their music would mix with ours - all our guests would mix. They'd be wandering about through our BBQ.

I'm totally devastated as its just not what i've been planning for 18months. Also feel like a dreadful person as i realise the other people are in a worse boat and cant imagine how awful that'd be but i feel like i have to be a bit selfish here. I only get on wedding!!!!Plus we are paying really quite a lot of money for this place - i'm not paying it to share my day with someone else.

My mum is on case and phoning them back as i didnt feel i could explain how i felt properly without getting really upset - mum is calling them now. I just dont see how it can possibly work out without it being completely different and completely ruined.

I also cant believe they've only realise it wouldnt be finished 1 week and 5 days before the wedding?!?!?!? Ridiculous - and it turns out their wedding co-ordinator is away for a week which is really ehlpful and the poor girl on phone seemed totally overwhelmed.

I'm sorry for essay i'm just so upset - i also feel dreadful for other people which makes me feel worse. Its going to be completely different and ruined Smiley sad Smiley sad

62 replies

Latest activity by agentblackcat, 7 July, 2010 at 14:28
  • Spangler
    Beginner September 2010
    Spangler ·
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    Fark me, do you have a contract with them that you can look through? I'd make a point of you or your Mum speaking to the Hotel Manager or if it's a chain the area manager.

    Don't take any rubbish from them - how long have they known about the other wedding for?? They need to accomodate your needs as a priority and if you are having to compromise then they should be reimbursing you for the inconvenience.

    I hope you can get this sorted flower - incredibly bad venue management if they are talking to you about things like this so late in the day x x

    Have a huge inadequate hug x

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  • teeheeyoucrazyguys!
    teeheeyoucrazyguys! ·
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    Oh dear. Not good. I'm glad you said no. I know you feel awful for the other couple but its the hotels problem, not yours....... I dont think the other bride would be too thrilled either if the situation was reversed. Let us know how it goes but stick to your guns..... you cant compromise this late in the game, numbers etc are now definate and im sure squeezing youi into a smaller space would be against regulations.....

    huggles x

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  • KatieInWonderland
    Beginner June 2011
    KatieInWonderland ·
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    Oh Hunny feeling for you right now. But my god you HAVE to be selfish! This is your venues mess, not yours. You need to tell them you won't except being stuck in the little restaraunt, it is not what you have paid for. Also tell them they are going to have seperate guests in one way or another!

    Stand your ground hun, just think that the other wedding party are probably standing theirs and you dont want to be walked all over.

    Chin up though it will get sorted.

    Katie

    x

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  • Mrs Bass
    Beginner March 2011
    Mrs Bass ·
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    They have made a huge *** up and it is not fair that they should dump this on you (or the other coupld ) this close to your wedding!

    I completelly understand that you dont want other guests and especiall another bride wandering around your evening do or beifitting from the decorations you have spent months planning!

    this is the venue's mistake and it is up to them to rectify it and you shouldnt have to sacrifce any part of your day.

    i know it sounds a bit harsh but you have to completely put out of your mind the other couple!

    And you never know, in the wedding co-ordinator's absence, maybe someone has over reacted?!

    its a good idea to get ur mum to call them, i would have done the same! Take a deep breath, perhaps a glass of wine, keep us updated!!

    xx

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  • Bobbins30
    Beginner November 2010
    Bobbins30 ·
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    Please stick to your guns and say you will not move and the barn was the reason you booked (even if it was other factors as well). What a horrible situation to be in, sorry cant offer any good advice. I would definitely not compromise here, you have had this organised and booked for so long and do not deserve this.

    I cant believe that they have only just realised that it wont be finished - I know anything can happen during building but surely they should be at the finishing interior touches stage by now, and they should have given themselves contingency time if that makes sense?!

    Let us know how your mum gets on, oh and it's not your issue if the wedding co-ordinator is not available, I'd be asking to speak to the General Manager or the Operations Manager (usually they have a better understanding of how things run etc)

    Have you got wedding insurance?

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  • Blackkat
    Beginner July 2008
    Blackkat ·
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    What a position to be in but too be honest its best to stick to your guns and say no. As you say you've paid a lot of money for them to ruin your day. Look through your contract and check the fine print so you can make your position legal or something like that.

    Hope your mum can sort things out.

    Keep us posted & try not fret over things that are out of your control x

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  • Mrs Bass
    Beginner March 2011
    Mrs Bass ·
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    Te he he, i didnt write "*** up" !!

    oops, must watch my language in future!

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  • Lynseys Designs
    Beginner
    Lynseys Designs ·
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    Gosh I don't know what to say. I'm speechless because you really do sound gutted by it all and no wonder. Please let us know how your mum gets on.

    xx

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  • xsammix
    Beginner February 2011
    xsammix ·
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    ? Hope your ok.

    As for your venue, I wouldn`t have just said no to what they have suggested I would have told them to F.O!! ?

    Why should you compramise your day because they have the mistake of hiring out the other building before it was finished. . .

    You have been planning it for so long and obviously paid alot of money for the wedding thatyou want not for it to be ruined or dampened by this sort of situation.

    Oh, and your not a dreadful person...and certaintly not selfish the other bride must have been aware that the other building was still being refurbished when she booked it. Its not your fault at all - its the venues.

    Also. If they do decide to be the other party in the restuarant room I would demand some sort of compensation etc....

    Stupid venue....as if you haven`t got enough on your plate with less than 2 weeks ago..!!

    Im sorry im really reanting but ? at your venue. Im pregnant and I have sciatica and its really uncomfortable. ?

    ? Hope everything is sorted out.

    Sammi xx

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  • *PJ*
    Beginner July 2010
    *PJ* ·
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    Oh no AR, that is so rubbish. I cant believe your venue. I agree with the girls, glad you said no. Hope yor mum can sort it. LEt us know how things turn out!

    P xx

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  • thefuturemrsclarke
    Beginner July 2010
    thefuturemrsclarke ·
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    Oh my god twinnie i cant believe they could do that to you. you must let us know what happens, is there any alternatives? is the hotel part of a chain that can put the other bride in a different venue? there must be something they can do. and if you have to share then id want a huge discount becuase your net getting the exclusive use that youve paid for.

    please keep us updated xx

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  • MarieMarie1980
    Beginner August 2010
    MarieMarie1980 ·
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    OMFG!! Bigs hugs for you AR. Hope your mum kicks some a$$!! Please keep us updated

    Mx

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  • AutumnRose
    Beginner
    AutumnRose ·
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    Thank you so much girls - you've made me feel like i'm justified in being so upset.

    We are going to look out our contract and find our wedding insurance details too to be 100% wher we stand legally.

    My mum has spoken to them and told them in no uncertain terms how angry and upset we are and how we will not accept any changes to our plans or anything that will affect our day in the slightest. Mum has told them we want written confirmation on this within 24 hours or she'll be going to the owners - they are an independently run place.

    Turns out the other reception isn't small at all - 90 people!!!!!!!!

    I've had a such a fantastic day fetching my dress and having lunch with my mum and now i feel so rubbish. OH is just back from sainsburys with wine!!!

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  • yummymummy05
    Beginner November 2010
    yummymummy05 ·
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    OMG!!! cant believe theyve JUST told you! That is one big management balls up!

    Hope you get everything sorted. ?

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  • Keltickurse
    Beginner March 2011
    Keltickurse ·
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    Good for you rose - stand your ground

    remember you've booked the whole day not just the evening - so your business is more money for them!

    and believe me your not being bad at all! I know someone who stopped another couple having photos taken in the grounds of their venue (a big country park) because they didn't want anyone else sharing their day.

    the last thing you want is the feeling of being on a conveyor belt! and to put it quite bluntly its not your problem - its the hotels fault and if they want too make up for it to the other couple then they should put on a marquee in the grounds far away from your do!

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  • budgetbabe
    Beginner July 2010
    budgetbabe ·
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    OMG! i cant believe your venue AR, shocking...heads have got to roll for this!!!

    it not fair on you or the other couple, stick your ground on this, i really hope you get it sorted my lovely xxxx

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  • Peter
    Peter ·
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    This is a very sensible idea. I guess that the "other" wedding may feel differently, however this suggestion is very good.

    I just hope that the other wedding isn't also a hitcher......

    Peter

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  • D
    Beginner October 2010
    drifter ·
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    AR

    This problem is all your venues, they have screwed up booking things in to soon and they need to sort it, you are right to stand your ground you should not compremise. Let your mum talk to the venue and demand answers sooner rather than later.

    enjoy your wine now and tackle feeling fresher in the morning.

    x

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  • Peter
    Peter ·
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    I would though suggest that your mum really lays it on the line about how this has affected you in the run up to what should be a happy day. Even if the other wedding does get a marquee, your venue has no right to put you though this emotional turmoil.....specifically so close to the day itself.

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  • N
    Beginner September 2010
    nic&al ·
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    We are all behimd you AR. You have done exactly the right thing and you are totally within your rights to be devastated. My OH has just read this with me and even he was surprised.

    As 1 of the girls has already said when the wedding co-ordinator returns they may be able to deal with this better. But you should not be in this position at such an exciting time.

    Well done to your Mum for giving the venue people what for.

    Well done to your OH for bringing the all important wine home.

    And I am sending you lots of hugs and kepping my fingers crossed hoping for good news. xxx

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  • Daisy82
    Beginner
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    AR that's awful. Hope you get it sorted for what you want. This sounds like your venues problem no way should you have to compromise your day. I would feel sorry for the other couple too but tough $**T. I hope it works out for you. Keep us updated of how it turns out.

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  • AutumnRose
    Beginner
    AutumnRose ·
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    Thank you all so much for being so kind - you're so nice you've made me cry!!!!

    My mum is very very determined nothing is going to effect my day but they've seriously killed my excited buzz from today :-(

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  • LollyB
    Beginner September 2010
    LollyB ·
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    Stay strong honey and drink that wine! We've all got our fingers and toes crossed for you. What a horrible situation to be in so close to your big day.

    Sending you lots of hugs xxx

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  • AutumnRose
    Beginner
    AutumnRose ·
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    Thank you - i really appreciate it. You guys are really brilliant!!!

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  • laineywhu
    Beginner July 2010
    laineywhu ·
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    Didnt want to R&R, but everyone else has pretty much took the words out of my mouth, Can't believe this has happened to you, I really hope you get everything sorted out x

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  • CupcakeQueen
    Beginner January 2011
    CupcakeQueen ·
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    You poor thing! You just stick to what you know and as you have said you have planned all this so they can do one if they think they are ruining your day! This is horrendous management.

    My friend is the event co-ordinator at our venue and told us on the sly that we have a 'contract of enjoyment' with them that we can fall back on should they do anything to ruin/change our day. You might want to look in to that too for legal reasons..

    xxxx

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  • Peter
    Peter ·
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    View quoted message

    That is along the lines of what I was alluding to in my second post......

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  • Amethyst
    Beginner October 2010
    Amethyst ·
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    Gosh what an awful situation - how completely unprofessional of the venue. Stick to your guns and make sure you get the written confirmation of what the plans will be. At this stage I'd still want to speak to the manager / owner. Sounds like the girl standing in for the wedding planner is totally out of her depth.

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  • Peter
    Peter ·
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    AutumnRose.....if you wouldn't mind. would you email me your venue. I don't want you to name on this forum although for professional reasons am naturally interested....

    Peter

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  • B
    Beginner July 2010
    brideseekingblush ·
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    Oh love, I just got quite tearful reading this (my emotions have been mental today). I just hope you get this sorted out soon, try to let your mum take the strain. The marquee is a really good idea, and I think your mum should suggest it to them.

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  • T
    Beginner
    Teal ·
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    Am sorry to hear your bad news. Def make sure you get everything in writing, including any compensation they are offering.

    Could a wedding marquee be put up where the converted barn is supposed to be for the other wedding? If the caterers can still use the kitchen in there, thats a possibility if they hired a marquee. Worth suggesting it to them.

    Could the meal times could be changed somehow so your group has dinner in the restaurant then dancing etc where you planned. They have their dinner in the restaurant an hour or so afterwards then go to a marqee set up nearer there (rather than the other end of driveway) & not near where you are?

    Best of luck & keep us informed.

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  • Peter
    Peter ·
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    As I try to dissect this scenario, I have a question.....where are the other wedding having their ceremony?

    As the other place is not ready, do the "need" your venue for their ceremony too (as it is licensed for weddings) or was the other place simply for their reception??

    Peter

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