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Beginner September 2011

Let down by our venue- help!!!

katonyhan, 12 February, 2011 at 18:29 Posted on Planning 0 3

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Hi, I'm after some advise really... We were due to get married at a hotel in September this year, we booked and paid a deposit last August when we also stated that we would also require most if not all of the bedrooms as well but weren't sure exactly how many, we agreed with the wedding co-ordinator that we needn't book the rooms there and then but we would be given first refusal of them should anyone else enquire and we would definitely require the 2 twin rooms- a provisional booking??? Some friends visited the other day and said that when they rang the venue before Christmas they were told it was fully booked so they had had to book into the guesthouse next door- strange- this started the alarm bells! After making enquiries we have found that other than the bridal suite and 1 other room which some other friends booked all other 18 bedrooms have been booked by a wedding party from a venue down the road - even the 2 twin rooms so there is nowhere for our 4 year old Daughter, my Nan and my partner's 2 sons even to stay! We have also had very poor communication from the wedding co-ordinator, she said that she would be in touch in October/November which she wasn't, we decided to give her until after Christmas but still heard nothing, not a major thing but it niggles me! The hotel is now saying that we are lying and no such agreement regarding the rooms was made. The terms and conditions in the wedding pack say that if the wedding is within 9 months then the deposit is non refundable- surely as it is their mess up this shouldn't stand??? We have requested our deposit back but this has been refused and I don't know what else to do!!! Please help!!!

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Latest activity by xchristy_bbyx, 13 February, 2011 at 10:47

Amour Occasions · 12 February, 2011 at 18:36
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Hi

Ekk not good! Did you have anything in writing, a email anything like this? Im afraid without anything concrete you'll be hard pressed to prove anything had been agreed. Do you have a contract? Does it say anything about being contacted in Oct/Nov - at a push maybe you could argue that she hasnt full filled part of the contract making it null and void (please note here Im not a lawyer in the slightest so please dont take my words as golden) I would make a complaint but to the General Manager of the hotel or if a chain complain the General Manager saying if you have not recieved a satifactionary reply within 7 days your taking it to head office. Next I would get all your contracts/terms and condtions etc and get down to citizens advice asap (before its gone!) and get some proper legal advice.

Again as I said Im not a lawyer (there might be afew on hitched??) but that is what I would do

Hope something is worked out for you!

Claire
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Beginner March 2011
whiteroserachel · 13 February, 2011 at 10:29
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We had something slightly similar happen to us. We'd booked our honeymoon at our (former) favourite hotel, only to be told three months later that they'd cancelled our booking because someone wanted to book the whole hotel for a wedding and it didn't make "good business sense" to turn them down. Our response? We phoned the local newspaper who ran a story about how badly they'd let us down. It didn't change anything (although by that point I didn't want to stay there any more anyway) but it made us feel a bit better!

If there's no legal grounds for complaint then maybe going to local press might shame them into doing the right thing?
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Beginner February 2011
KristaltippsHall · 13 February, 2011 at 10:39
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Ohgod, can't really help sorry but didnt want to read and run.

Get some legal advice. x
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Beginner April 2016
xchristy_bbyx · 13 February, 2011 at 10:47
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I would tell the to get to F*ck, if they were treating me, the future bride, like that i would tel them they would be gettin a horrible review and ide be teling all my friends etc. They'de probz back down but these people obv just care about getting money and not making your day the best it can be which is terrible! x
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Let down by our venue- help!!!

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