Basically we were flying direct from Manchester to Kenya but now the manchester flights have been cancelled and we need to go from Gatwick. Thomson called and said they would sort it and give us £150 compensation. Fine, nice gesture.
Get to the shop yeaterday to discuss and they had knocked £150 off our final payment (great!) but out of this £150 they want us to arrange and pay for our own flights to and from Gatwick and also on the return flight we will need a hotel near the airport. Not only is this impossible for £150 but why the f&ck should we be organising this out and out of our compansation. Its not compensation if we have to use it!
Our direct 9 hours flight from manchester has now become a 20 hour travel a thon!
To complain I have to write a letter and wait 60 days for a response! WTF!!!!!!!!!!!!!!!!!!!!!!