Need your help please ladies

My gut reaction is to give a supplier 2 or 3 chances MAX to reply and if they can't do that before they get your business then after they have your deposit the lack of communication turns from frustration to stress and upset (I've been there). They don't deserve your custom if they can't be bothered to reply so I'd probably change venue if they don't reply to a few emails or answer phone calls. Nothing worse than venue stress during planning because those goose bumps won't last long if they play funny buggers.

Hope you get the venue who will treat you like a bride should be. x

Thanks Lynsey.

Thats my thought exactly! I have sent her one email and today was the 3rd verbal message I left for her. I said the same thing to my Mum about having to chase them. Like you my thoughts are if I have to chase you to give you money (I am waiting their BACS details to pay them money) what on earth are they going to be like when I need things from them

Can you go around to the venue & see them face to face? Venues are notoriously bad at replying to clients, they change staff so often that messages & emails don't get passed on etc.

Hi Sherrie, I could but it would mean taking time off work. The woman that I need to speak with doesnt work weekends at this point don't think there is much point in communicating with anyone else as they all say only she can help.

I dont want to take time off work and just turn up, however she doesnt respond to my emails or calls even if I did want to arrange an appointment. as you know I was having venue wobbles the other day so this def hasnt helped.

Have seen this venue now and lurve it. https://www.devere.co.uk/grand-connaught-rooms/

WOW!! I love that venue!

I have driven past it but didn't realise it was a wedding Venue.

Exactly! My other venue made me think oh this will work. This venue makes me feel like ?. However it would mean reducing my numbers

I am having the same issues regarding choosing dream venue over make do venue..............go with dream venue, maybe 6months later so you have a bit more time to save and invite everyone. It that isn't doable them still dream venue but be ruthless?

xx

What have you decided to do Doris?

If we go for a Friday date then it will be a little bit cheaper. Have emailed them to check if the prices I have will be the same in 2012.

I will phone them tomorrow to check if the hotel has avalibality on that date as the woman I emailed had her out of office on. I so love it I would be willing to move the wedding back or forward to get the date.

Am going to discuss with my Mum tomorrow as she is a good voice of reason. Am also going to look at the number and highlight those that I really want there and see if it's doable

Have you asked OH what he thinks?

yeah. He thinks we should go and look at it I want to. He's happy to go with whatever I want

I really liked the look of Devonport House too and the wedding co-ordinator seemed quite helpful on email. We didn't actually go and visit as we thought it was a bit too far for us.

If I was in your shoes I would go for the dream venue and not worry too much about the numbers yet as some people may not be able to make it etc. We didn't even go and visit one of our shortlisted venues as they refused to reply to emails. I figured if they can't reply to emails at the initial stage I didn't want to put my wedding in their hands.

We have decied to go for a sunday wedding becase it's cheaper. We are being crafty by having a bank holiday sunday. The date will hoepfully be 26th May 2013. I love the dream venue and I am going to take parents in a few weeks s they can see it. I also want to make sure I get the same feeling when I have a second viewing.

Go and look at the other venue, you have nothing to lose.

Thanks for the responses guys.

she is meant to call me today. When she does I may just let the call go to voicemail. Yes its a tad tit for tac but don't want them to think I've just sat around waiting for the call.

Will also give me time to decide what I want to do and potentially research somewhere else

Sounds to me like the dream venue is the one you really want and if it is doable then why not go for it even if you do have to lose a few guests (says the hitcher with the smallest wedding lol) if you are having it on a Friday chances are some people wont be able to come anyway so may just sort your numbers problme out!

Re your uncommunicative venue, I am with annipie on this, if they can't be bothered to get back to you when they are trying to secure your business then you may be in for worse once they actually haqve your money as you are tied in there. The first venue i was looking at was beautiful (is currently on an advert for scotland) but when i contacted them for info and prices etc I had to chase for an answer and when i finally got a reply they were most unhelpful so despite it being stunning I would not have felt happy dealing with them aas it would have been a chore so i started to look elsewhere and fonf my venue, which is stunning and when I enquired I got a prompt , friendly informative response and my communication from them has been great ever since.

I think bad communication and ignoring your messages is down right rude and I would give them one more chance then cancel.

With regards to a new venue - which should really be a separate issue - it depends how important those people are to you that you would have to cut. Due to having large families does this mean it would be your friends that suffer as you'll have to invite your family? For me, I wasnt going to compromise on numbers because whats the point in a pretty venue if the people that mean a lot to you cant be there with you?

I want my wedding to be memorable and fun which I think comes from the people that are there, the music etc, rather than the prettiness of the venue.

Just something to think about! xxx

Beautiful! If it's any help, I am getting married at a De Vere venue and the staff have been excellent.

Thanks ladies

Have just received a voicemail from her. All she said was, she got my message and would email me the BACS details. No sorry, no nothing. That has jarred me even more.

If you have signed the contract, even if the deposite hasn't been paid, I would check to make sure your not liable for any money.

My H2B and I went for the amazing venue and less people, sometimes we feel a little bad mainly due to the fact H2B's sister is having a MASSIVE wedding the year after us, but it was definatly right for us. The extra people that we would have invited arn't especially close to us and we decided that it wasn't important to invite everybody that we knew and that a smaller more intimate wedding in our perfect venue was better for us.

Have spoken to the coordinator this evening. I sent a strongly worded email and received a call from her about 2 minutes after I sent it. Apparently she didnt get the messages (whether that is true or not I dont know) I explainned my concerns and she was very apologetic. She only works Tue-Thur so has given me the contact details of the other coordinator if ever I have a quiery and she is off. I explainned that we were considering other places etc. She kept saying we do value your business and I am here for you is there anything I can do? I told her OH and I are going to talk about it and get back to her.

She has since sent another apologetic email with the contract signed by her and has said that if we want to make an appointment with her she would be happy to meet with us to "reassure our minds"

Will make her sweat for a bit. May see if we can get anything free. Maybe some similar centrepieces or something (which is avaliable in the package up from ours) OH and I are going to think about it and possibly go and see the other venue as well

Thanks for all the responses.