I bought my dress at The Wedding Room in Cuckfield in Sussex. It's a lovely dress, but when I got it I was told that it was made for girls wo were 5'10'' - I'm 5'4''. I was also told that all the alterations were included in the price. There was no mention of the price of any cleaning or anything like that.
I went for my fitting at the end of July and the dress was obviously way too long. It's got a really long train too and when we bought it, I said that I thought I'd want the train shortened because of my height. At that time she said it would be fine, but when I had the fitting, she said it would ruin the style of the dress. Then she told me it would cost £60 to steam the dress and more money for the alterations. I didn't want to make a fuss until I'd checked with my mum to make sure I'd got it right (that the alterations were included) and mum was sure too. I'd even written it down in my book so I asked her not to do any alterations until she heard back from me with confirmation. When we rang on the monday the alterations had already been done and she was going to charge us over £100 for them.
Mum was furious, because she's a seamstress and can easily do them. I've been home today and tried on the dress again. It's not the right length - in fact my mum's going to have to take it up by another 1 1/2 inches because I was tripping over it as I walked. The train was still really long, even though she said she was going to take it up and a loop hadn't been added as we'd also requested.
I mentioned this to my hairdresser and she wasn't at all surprised. She said 'if I had a pound for every bad story I heard about that shop...'
So that's my tale. Be very careful from buying from this shop. She told my mum that there was a sign in the changing rooms explaining all of the terms and conditions, which is convenient as most of the time I had a large meringue on my head and I certainly didn't have my reading glasses on. Mum asked why she didn't explain when she asked for payment, but she didn't come up with any good reason.
I went for my fitting at the end of July and the dress was obviously way too long. It's got a really long train too and when we bought it, I said that I thought I'd want the train shortened because of my height. At that time she said it would be fine, but when I had the fitting, she said it would ruin the style of the dress. Then she told me it would cost £60 to steam the dress and more money for the alterations. I didn't want to make a fuss until I'd checked with my mum to make sure I'd got it right (that the alterations were included) and mum was sure too. I'd even written it down in my book so I asked her not to do any alterations until she heard back from me with confirmation. When we rang on the monday the alterations had already been done and she was going to charge us over £100 for them.
Mum was furious, because she's a seamstress and can easily do them. I've been home today and tried on the dress again. It's not the right length - in fact my mum's going to have to take it up by another 1 1/2 inches because I was tripping over it as I walked. The train was still really long, even though she said she was going to take it up and a loop hadn't been added as we'd also requested.
I mentioned this to my hairdresser and she wasn't at all surprised. She said 'if I had a pound for every bad story I heard about that shop...'
So that's my tale. Be very careful from buying from this shop. She told my mum that there was a sign in the changing rooms explaining all of the terms and conditions, which is convenient as most of the time I had a large meringue on my head and I certainly didn't have my reading glasses on. Mum asked why she didn't explain when she asked for payment, but she didn't come up with any good reason.
