OT/ arrrrgghh bloody Virgin!

? Dont get me started on that bunch of f**cking wasters!!! Totally useless company with appalling customer service!!

...and breathe....

Hey summers long time no see!

yeah i dont think we'll be using them when we move. I had the net in my old flat and had no probs at all but the whole combo is a bad combo....especially the tv...

anyways, shant go on about it dont want to make your blood boil!!

hope you're well x

Hi, we are with Virgin too and completely agree about them being w*nkers. We have had nothing but trouble, the internet seems to go down on a regular basis and they always try and blame us! I went up to Edinburgh a few months ago and i took part in a survey and part of the survey was to rather ISP's and I had my chance to say what I feel about Virgin, I gave them the worst score possible. Damn wasters!!

T

LOL wss x

We used to be with Virgin in our old flat we had internet and tv, bloody useless, both used to randomly fail for whole days at a time, my H2B is a journalist and so internet is ever so slightly important, and when we use to call them use to take ages for them to come out and one of us would have to wait in as well for a whole morning!

When we moved to where we are now, which is a flat in a grade 2 listed building we realised we wouldn't be able to have internet through anyone but BT so my hubby to be said stuff that and did some research. We now have tv through a digibox which he picked up from ebay for a tenner and our internet through a company called BeBe internet who provide really fast internet through a BT line for £22 a month which we split between us. we have worked out we our now 20 quid better off a month which all adds up to more money in the wedding fund hurrah!

Hey Nona, I'm still lurking!!

Glad to see I'm not the only one who cant stand them!! Where do I start -

When we had BB/2 phone lines/ cable installed we were given a installation date. When it got to that day they didn't show so called them and was put on hold for 25 mins only to be put through to a non customer line and then was cut off. Called back again and was cut off after a 10 min wait. Called again and was told that my appointment was never on the system and we would now have to wait over a week for another appointment. Next appointment came. Engineer arrived and told us that he was booked in to do a reconnection (for the cable) rather than a new installation (no mention of phone lines or BB) and that he wasn't able to do it as contractors had to dig a hole in the street to do it. So in the mean time he patched it through from our NEIGHBOURS house (which I thought was illegal!) and said they would be out to do the full installation in a weeks time. When I asked him about the phone lines/BB was told that he was only booked to do cable and he would arrange another engineer. That engineer came out the next day to do that so not too much of a problem. The next installation date came round for the cable to be fitted. No engineer again! Called THREE times and was cut off each time and when I did eventually get through to someone they couldn't have been more rude and basically said it was my fault as I hadn't been clear about what I wanted in the first place!! Another engineer arranged for TWO weeks later and it was eventually done. Plus the fact they had the cheek to send us a bill for £90 in the mean time (even though nothing had been installed) as according to their system it had all been done.

Believe me I could go an AAALLLLL day about that lot, t0ssers!!!!

Not defending Virgin they are not the best at customer service at all,actually they pretty crap but have been with them for 8 years and had to live through the NTL years and they were horrific.

I used to cheer if the pc came on with internet connection and could never be bothered to ring them as id just get so irate with them.

To be honest if i hd a choice(i dont,cant have sky for reasons unknown)I would change to another comapny so damn fast.

In factvirgin love them nearly caused a barney with me n h2b last night as he spent 45 mins on phone trying to set up the wireless connection he bought from Virgin media only to be told it doesnt work with a set top box connection and it took them 45 mins to work that one out lol

I must be one of the lucky ones then. We got our cable TV and telephone initially through Cable and Wireless, which was then transferred to NTL. Then we got a second box (we did have problems with the strength of the signal coming through to the house which was never fully discovered what was doing it, but touch would we've not had problems with that since).

I then got the broadband via NTL, again no problems, they were really helpful when we had problems getting it all set up. Obviously since then we've been transferred to Virgin, granted I wouldn't say that they are fab but I don't have any major complaints. The only problem we tend to get is when they update the software on the cable box, that seems to screw everything up. Also we often tend to get to be guinea pigs trying things out and with the latest software update which we got we gave them our views and then went back to he previousl software. Suffice to say when the new software came through it was even worses than we'd tried. One advantage of the cable though is that because we don't actually buy our hardware/software any upgrades/boxes that need replacing tend to be replaced.

We've found now though that any problems that we have tend to be sortable by turning the cable box off at the wall for 30 secs and then restarting it but we don't have to do it very often. The other problems we tend to have is to do with the channel band not always telling us the correct information but that's liveable with as it doesn't actually stop us doing anything.

C ?

And there was me opening the thread expecting to see a post about disappointing sex with someone inexperienced!! ?

I cant say that I had any problems with the services that were installed (eventually!) No faults with it for the month that we kept it but the whole installation/customer service experience just put me off them!

Mel - What a dirty little mind you have?

hahahahahahahahahahahahahahahahahahahahahahahahahahahahhahahahahahaha!

Another Virgin customer! We have bb/tv/landline and have had for years. At my old house it was fine, no probs except for some rather dodgy billing that they did eventually sort out.

When me moved, well that was a different story! We had nothing for about 2 weeks! Had to have a new cable laid as old one was worn out and that took ages to do. The worst thing was their customer services, they didn't have a clue what to do and we spent hours on the phone to people who hardly spoke English. At one point h2b was asked what he wanted them to do. He hung up because he was sorely tempted to tell them!!

The break through came when I got put through to a lovely Scottish bloke. He sorted everything out, phoned me back to tell me what was happening and when and arranged for our bill to be credited. Unfortunately the wireless bb still doesn't work and we have a lovely bright purple cable draped round half the house, but my friend will sort that when she's not so busy.

They are soooo frustrating!