I bought some GHD's through a website, they turned out to be fake. So I opened a dispute, they have said as soon as they get them back they will refund me the money I paid. I have got them weighed and it will cost me £17 to send them back, I am not happy to pay this. I have asked for this to be refunded and they keep ignoring me. I'm not sure where I stand on that though, do they have to refund me that too? Can I escalate it to a claim?