Yesterday, my husband and I were walking towards the check-in at the Stansted Airport Departures Hall with my mum whilst I was holding our little boy of 21 months (Euan). By complete surprise, I caught my foot in an - almost invisible (same colour as floor) - entirely sealed strong plastic strap, which you usually find around big boxes for magazines/ newspapers etc that was left on the concourse. I must have stepped on it with one foot which made it stand upright, which I then caught with my other foot.....
Although I could feel myself falling, I tried to hop along in an attempt to hold my balance with all I could hoping for a miracle as I really wanted to avoid Euan getting hurt by me dropping him and falling on top of him. Somehow by changing my psoition through my attempt to correct the fall, I managed to make myself fall on the right side of my back (Euan was on my left arm) but the sheer force of the motion made me roll over to the left which then caused Euan to hit the his forehead with an almightly blow on the rock hard floor :-( As a result, a huge red/purple bump appeared on his forehead and he was inconsolible (understandably) for quite some time.
Emergency services were called out immediately and we were taken to hospital to get Euan checked over properly (waited in A&E for 3 hours and 45 mins...!). The floor manager confirmed at the time of the ambulance picking us up that WH Smith accepted responsibility for this negligence of leaving the plastic strap on the concourse and they have completed an official report which they will follow up with all employees for avoidance of future incidents.
However, we feel extremely upset about how this situation could have occurred as Euan is really suffering as a result. It does not appear that Euan's injuries are anything too serious - he did not lose consciousness, wasn't sick and didn't bleed, however we will have to keep a close vigil on him in the next couple of days. We suspect he may have had a concussion and we are concerned this could influence his future health (i.e. migraines). Also, I keep replaying the incident in my mind to make sense of what happened and why I didn't injure myself but Euan did. I really feel I failed as his mum. I should have held my hand out to protect his head but it all happened so quickly. I know that toddlers will more than likely hurt themselves on more than one occassion but Euan's head did slam the floor with a lot of force whilst falling from quite some hight.
I would like to investigate making a formal complaint by contacting a firm of solicitors. I don't think we will be able to claim any compensation for what has happened, however it feels really wrong to leave this as well although of course I realise that it was an accident - the plastic strapping wasn't left there on purpose of course and I was unfortunate enough to have stepped on it. Does anyone have any experience with a case such as this?