H had his driving test scheduled for today, he'd waited 8 weeks for it after failing his first one in May and had a refresher lesson last week, plus one booked for last night. He got home from work yesterday to a letter from the DSA saying that 'due to unforeseen circumstances' his test had been cancelled and re-booked for 26th September.
I think this is absolutely terrible as he had no notice and consequentially has wasted £27 on his refresher lesson last week, was too late to cancel his driving lesson for last night so that's another £27 and was too late to cancel his holiday for today so has 'wasted' a day off work.
Ironically in the letter it told him that if he cancels at any point after 22nd September he will forfeit the test fee due to unaceptably short notice of cancellation.
I think he should write a letter of complaint (he's tried phoning several times only to be met with a recorded message saying how the queues are really long and to save his phone bill, they would prefer to cut him off and then they do) but he thinks there is no point' I accept that there is probably no point (in terms of getting any money back etc) but think there are genuine points to be made here on their appalling level of customer service. Thoughts anyone?