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Savvy July 2008

Refund query

bigpants, 21 April, 2009 at 12:20 Posted on Off Topic Posts 0 1

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I want to return some PJs I bought a few weeks ago to Mothercare. I have the receipt but I bought them using my old debit card (my old card was cancelled due to suspected fraud). Will they be able to give me a full refund as I don't have the card I paid for them with anymore? What happens with refunds when you're issued a new card?

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Latest activity by bigpants, 21 April, 2009 at 14:40

Beginner April 2005
Ostrich · 21 April, 2009 at 14:18
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Do you have a bank statement showing the amount paid on your old debit card? I'd go armed with that, if you do. If you don't though, it shouldn't be a problem, particularly as you have the receipt. Just explain that you've had a new card since you bought them and need the refund going back onto the new card. I've done it a few years ago, and there wasn't a problem.
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Savvy July 2008
bigpants · 21 April, 2009 at 14:40
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Thanks for the reply Osterich. Went out at lunchtime to return the item and the manager initially said that she couldn't do the refund without the card and offered me a credit note!!!??

Errrr, no,....I had my proof of purchase just not the right card. Anyway the 'kind' lady that she was said that 'it' snot compnay policy but on this occassion we will do the refund' as if she was doing me a favour. Numpty......
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