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mothership

rented property - not getting full deposit back

mothership, 23 October, 2008 at 11:50

Posted on Off Topic Posts 37

is this the law?? sigh ☹️ had a hideous meeting with 2 women from the letting agents yesterday to look over the property we've just vacated and to check the inventory. they were openly hostile as soon as they walked through the door, grimacing at the apparent squalor and just plain rude to me. So...

Is this the law?? sigh ☹️

had a hideous meeting with 2 women from the letting agents yesterday to look over the property we've just vacated and to check the inventory. they were openly hostile as soon as they walked through the door, grimacing at the apparent squalor and just plain rude to me. So unprofessional, I was gobsmacked. What a change from the cheery polite take-your-money attitude at the beginning of our tenancy. I'm surprised they didn't wear white gloves to check for dust under the fridge.

We paid a cleaning company to do a 'deep clean' but they're not happy still. Fluff on the sofa cushions was pointed out and noted. They noted a small cobweb in the corner of the bathroom ceiling. Dust on one bedroom windowsill. A paperclip and old receipt left in a bedroom drawer.

There is no damage to the property or furniture and nothing missing from the inventory. I agreed that the hall carpet needs cleaned but that is all. They tried to say the sofa needs cleaned but retracted that after I refused to entertain that idea.

It was just so unpleasant, I was stunned for hours afterwards. I was completely unprepared for it and I'm still a bit shell-shocked to be honest. I thought it would be a quick 20 minutes but it ended up taking 2 hours! They've ummed and ahhed about how much deposit I can expect back (£600 I can't afford to lose). I honestly feel we were good tenants and left the property as we found it.

sorry, I guess there's no real point to this other than a rant. I'm awful for mulling things over too much.

I know there are new safeguards for Assured Shorthold tenancies but I think that's just England. I often just let things go but I'm prepared to hang in there this time.

37 replies

  • Flowery the Grouch
    Beginner December 2007
    Flowery the Grouch ·
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    When we rented we always got our full deposit back. Now we are landlords we have given back the full deposit to the only tenants who have moved out so far.

    before we let the house we had it cleaned by a professional cleaning company. We expect it back in the same state. If the tenants clean it themselves to that state, or get someone in we really don't care. If they don't leave it how they find it we will deduct enough to cover cleaning for the next lot.

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  • Magnolia
    Beginner September 2007
    Magnolia ·
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    Any deposits paid since April 2008 are covered by the Tenancy Deposit Scheme. Landlords who take a deposit are legally obliged to register it with the Scheme. This should in theory protect your deposit from misuse. Info here

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  • I love shoes
    Beginner July 2008
    I love shoes ·
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    Its april 2007 but doesnt cover tenants in Scotland where Mothership states she is!!

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  • M
    Beginner November 2004
    Minx Sauce ·
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    Yep. Never rented myself, purely going on situations of friends. And not one of them has got 100% deposit back. I'm guessing I have very unlucky friends? ?

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  • Librarian Girl
    Beginner
    Librarian Girl ·
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    (oops, turned into a bit of a rant here!)

    The landlord of a student house I lived in tried to keep back part of our deposits even when we were forced to move out on the advice of the CAB and environmental health. A huge hole appeared in the kitchen ceiling where the plumbing under the bath wasn't correctly fitted and leaked into the kitchen all the time, even though we told him about this repeatedly he blamed us for "not using the shower curtain properly" ? So when the kitchen ceiling fell in, he generously offered to let us stay in the house on reduced rent because there'd be no kitchen or bathroom facilities while it was all mended. When we told him where to stick his offer, he tried to keep back the deposit to the tune of £50 from each of 5 of us because he couldn't find a rag rug (the kind that costs £20 from Spoils). When I subsequently found it in the understairs cupboard he still complained about the ceiling damage (even though it was his shoddy plumbing-man-ship that caused the problem), so I reminded him he'd not provided me with an actual bed for the first three months I'd lived there, despite it supposedly being a fully furnished house, and that the fire escape grille from my basement room was rusted shut thus meaning he shouldn't have rented the room anyway.

    Tosser.

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  • essexmum
    Beginner August 2009
    essexmum ·
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    Why don't you claim on your household insurance and get the carpet replaced? This is what we did when my husband burnt an iron hole on the carpet in the last place we rented. The carpet we got from the insuracne company was actually a better pile and the landlord was impressed we took the iniciative (saved him a job I suppose). Oh and it only cost us our £50 excess - cheaper than loosing the deposit.

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