Returning Clothes

They might do if you get someone nice. Worth a go I would have thought. Just be polite but firm and say that you like the top, but don't expect to find holes after one wash and following the care instructions.

You will probably have more luck wanting a replacement rather than a refund, so that's a good start there.

Just a thought, if it's a sheer top - could it have caught on a buckle or something like that?

Yeah definately take it back, if you have no receipt they will let you exchange it or if you do then they will give you the money back. As its a manufacturers fault.

I've got the reciept. Its got holes in different places and some of it has gone that weird hardness that happens when you wash something too hot? But it says 40 on the label and I washed it at 30 so not sure why its happened.

I will go in there soon

Just go in then and say you followed the washing instructions exactly, if you tell them you did it at 30 and not 40 then they may refuse you.

Yes I would say thats grounds to take it back as faulty, they shouldn't put wash at 40 on the label if it needs handwashing!

this will be my argument, if i'd known it was going to get holes in, I would have handwashed it!

I've worked in retail all my life.

If (which you did) wash it as per the instructions you are entitled to a refund/exchange, as you just want a replacement top it should be a lot easier to sort out so I doubt you'll have problems.

If you do get an unhelpful assistant don't be afraid to request to speak to the manager, 4 golden words 'sale of goods act'

Thanks Sassy - am going in there on lunch!

How did you get on October? I brought a tshirt about a month ago from New Look its cream with black birds printed all over it, I wore it once and washed it at the right temperature and the birds are now grey! completly faded! x

Ah iv had this with a couple of New Look tops lately. I❤️v returned them for exchanges but after doing this twice i gave up and got a credit note and bought something different. Pees me right off. Shrinking and fading. I have top envy, i saw that skull top at the weekend

If (which you did) wash it as per the instructions you are entitled to a refund/exchange, as you just want a replacement top it should be a lot easier to sort out so I doubt you'll have problems.

You should be fine O11, it's not as though you're trying to return a book that has been blatantly read like I get where I work....

I had a massive row with the woman in there! She looked at it, asked me if I'd ironed it. I said no. And she then proceeded to tell me i was lying. 'Well these are iron marks, you've obviously ironed it'

I was flabbergasted!! I told her that i hadnt touched it with an iron, and even if I had, the label said it was ok to warm iron. In the end 'as a goodwill gesture' she allowed me to exchange, which is all i wanted! BUT they had sold out fo the particular top I wanted so i ended up paying another £3 for a similar one.

I was fuming!!! How DARE she tell me i'm lying, what happened to the customer is always right?! Grrrrr....

Did you get the name of the woman who argued with you? I'd be tempted to write a letter of complaint about the way your complaint was dealt with! (does that sound a bit excessive?)

She was probably annoyed because it was going to affect their sales totals for the day or something similar but there's no need to accuse you of lying

I am thinking about complaining actually. I was so shocked! I took a £175 dress back to Karen Millen once because a seam had come away and she gave me a full refund no questions asked. Yet i go in New look about a £9.99 top and get treated like a liar! I was sooo angry.