So, I booked and paid for in full a sweetie cart for our wedding in 3 weeks (booked it in March). Over the past week the supplier has been getting some bad feedback on her FB page (she apparently cancelled on a bride at 9am on her wedding day, not sure what the service was, as she also does venue decoration etc), she has said she is suffering from depression so is struggling with bookings at the moment. I messaged her to say I was concerned and would my booking still be ok. She messaged back to say it would be fine, however the FB page has now been taken down.... I'm worried that she is just not going to be reliable. We are supposed to be using the sweetie buffet as our favours, and have made up personalised bags with a sweetie poem on them for place names, so without a sweetie buffet, we're a bit screwed ?
I have found another company locally that have said they are free and can do it, so I'm tempted to book with them. Thing is, what do you think the chances of getting a refund from the original women are? She did say on her FB page a couple of days ago that she would give refunds to people who cancel, however, in her Ts & Cs it does say no refund if cancelled within 8 weeks to go. I'm not sure if our wedding insurance would cover something like this, or only if she goes bust/we keep the booking and she doesn't turn up?